CMDB Administrator- 292284

Job Summary

Information Technology Architects design and oversee the architecture of Information Technology systems to ensure alignment with business goals and technological standards. They define system structures, integration points, and technology frameworks to support scalability, security, and efficiency.

Job Summary

The CMDB Administrator, classified under the IT Architect job family/class, is responsible for the design, implementation, and ongoing management of Georgia Tech's Configuration Management Database (CMDB) within ServiceNow. This role ensures the CMDB accurately represents the Institute's IT infrastructure and provides a reliable foundation for data-driven decisions that enhance IT service delivery and operational efficiency.

The CMDB Administrator partners with IT operations, architecture, and service management teams to maintain the integrity, automation, and usability of CMDB data across ITSM and ITOM processes. This position blends technical expertise with strategic oversight, combining the ability to configure and improve ServiceNow's CMDB capabilities with the vision to align configuration data practices with institutional goals and standards.

Responsibilities

Job Duty 1 -

Design, develop, and implement Information Technology system architectures, frameworks, and solutions to meet business requirements.

Job Duty 2 -

Define system design principles, standards, and best practices to guide system development and deployment.

Job Duty 3 -

Evaluate system technologies, tools, and platforms to recommend optimal system designs and implementations.

Job Duty 4 -

Conduct system assessments, architecture reviews, and performance tuning to optimize system performance.

Job Duty 5 -

Lead system design workshops, technical discussions, and architectural decisions with development teams.

Job Duty 6 -

Establish system governance, compliance, and security measures to ensure system integrity and quality.

Job Duty 7 -

Mentor, coach, and train system developers, engineers, and architects on system architecture principles.

Job Duty 8 -

Stay informed about system architecture trends, emerging technologies, and industry standards.

Job Duty 9 -

Collaborate with stakeholders, project managers, and Information Technology teams to align system architecture with business objectives.

Job Duty 10 -

Perform other job-related duties as assigned.

Required Qualifications

Educational Requirements

Bachelor's Degree in related discipline or equivalent combination of education and experience. Advanced certification may be preferred or required (some profiles may require additional education).

Other Required Qualifications

Overnight travel required for project delivery; flexibility in on-site daily service delivery hours (due to client shift schedules, project requirements.

Required Experience

Six or more years of relevant experience.

Preferred Qualifications

Additional Preferred Qualifications

Certified Information Systems Security Professional (CISSP); Global Information Assurance Certification (GIAC)

Preferred Educational Qualifications

Master's Degree

Preferred Qualifications

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist CMDB or ITSM

ITIL Foundation v3 or v4

Preferred Experience

Implementing or optimizing ServiceNow Discovery or Service Mapping

Managing large-scale CMDBs with thousands of configuration items

Working in higher education, public sector, or complex enterprise environments

Deep CMDB expertise (proven experience with designing, implementing, and maintaining a large-scale ServiceNow CMDB (100k+ CIs, multiple data sources, ongoing reconcilliation))

Advanced discovery knowledge (hands on experience with ServiceNow Discovery and Service Mapping)

Reconciliation & normalization mastery (strong experience configuring identification and reconciliation (IRE) rules and data normalization rules to insure data integrity.

Integration architecture (Ability to architect and implement integrations between CMDB and external systems, such as SCCM, cloud providers, vendor feeds)

Proposed Salary

Salary based on experience: 122,500

SKILLS

Strong technical skills, including experience with ServiceNow CMDB and ITIL. Excellent project management skills, with the ability to manage multiple projects and priorities in a fast-paced environment. Strong interpersonal and communication skills, with the ability to work effectively with stakeholders at all levels of the organization. Excellent problem-solving and analytical skills, with a focus on delivering solutions to complex problems. Experience in data analysis and process design. Experience in a higher education environment is a plus

Strong understanding of the ServiceNow platform, especially the CMDB module

Familiarity with ITIL framework and ITSM processes

Knowledge of automated discovery tools and integration techniques

Skills:

CMDB design and optimization

Data normalization and quality assurance techniques

Effective communication, training, and stakeholder engagement

Technical documentation and system architecture planning

Abilities:

Analyze and resolve complex technical issues independently

Manage data across distributed systems and integrations

Work collaboratively across teams and departments