CRM Business Systems Analyst - Dynamics 365

Overview

On Site
Full Time

Skills

Must Have Skills: Excellent knowledge of CRM Dynamics Good to Have Skills Secondary Skills: Business communication client facing and consulting experience coordination and navigating with stake holders and offshore team solutioning mindset

Job Details

Job Description
Responsibilities:

Day to day frontline business process support through managing requests and meeting SLAs
Applying critical thinking to troubleshooting issues proactively identify and develop new ideas innovations that will add value to the business and team
Data quality management and analysis to ensure exceptional data quality and reporting
Support strong data governance and management to ensure application security is compliant and a single client view is maintained
Liaise with business group representatives and stakeholder across the Institutional business to gather review and define new requirements
Execute ongoing release management to continuously enhance the solution
Define and maintain standard operating procedures and documentation
Assisting the Global Institutional CRM team members with project or BAU work as needed
Performs the analysis design and implementation of the CRM Customer Relationship Management system
Responsible for the maintenance and effectiveness of the CRM system

Must Have Skills:
Excellent knowledge of CRM Dynamics

Good to Have Skills Secondary Skills:

Business communication client facing and consulting experience coordination and navigating with stake holders and offshore team solutioning mindset

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