Overview
Skills
Job Details
CRM Lead / Full-Time / Hybrid / Middletown, PA
Become a member of a growing team of Information Technology professionals making an impact and providing solutions for Government and Commercial clients since 1996 Join the Domino Tech Team!
Accepting Candidates Until 10/01/2025 at 2:00 PM
The Position:
Client: Commonwealth of Pennsylvania Pennsylvania Turnpike Commission (PTC)
Position Title: PTC - CRM Lead Exception (777784)
Location: Hybrid; Remote Off-Site and On-Site in Middletown, PA
Duration: Initial term through 06/30/2026 (+ Annual Renewal in 1-Year Terms)
Note: This position is a hybrid, remote off-site and as needed on-site for meetings for 1 week per calendar quarter based on the schedule set by the PTC. The resource may be required to provide on-site post go-live support activities, this includes one or more 1 2-week tours of duty on-site on a rotating basis with other team members. The post go-live support period is planned for the six months beginning immediately after the project is live with active customers. In addition to the PA ePATCH background check, PTC requires a National Criminal Background Check prior to engagement start.
The Pennsylvania Turnpike Commission (PTC) is seeking a CRM Lead (Developer or Architect);
- Study and understand the PTC s current, plus desired, Microsoft CE application, configurations, and technologies.
- Coordinate changes and designs to the CBOS and UBOS, plus the PTC s other technologies, ensuring they meet PTC s needs and follow standards and policies.
- Architect and build a roadmap for delivery.
- Assign work and manage and mentor a team of CRM and full stack developers.
- Ensure successful delivery for the CRM, portal, and web app as part of the UBOS project.
- Advise PTC leadership on current trends in Microsoft CE applications and functionalities.
- Act as a subject matter expert and represent the PTC in meetings and reports with stakeholders.
- Raise concerns and potential issues to PTC leadership with sufficient detail for decision-making.
- Architect, and Develop Microsoft CE customizations and configurations to meet PTC s functionality needs.
- Support integrations with middleware, ERP systems, payment gateways, phone systems, etc., which are part of the UBOS ecosystem.
- Act as an expert for Data Migration to Microsoft CRM.
- Fully document all created work associated with this position, including technical and functional designs and diagrams, test plans, test scripts, impact analysis reports, lessons learned, best practices for others to follow, plus any other documentation as required by the PTC. This documentation shall follow the format and / or templates as instructed by the PTC.
- Develop and maintain productive working relationships with technology staff, business owners, project sponsors, vendors, and key clients.
- Lead and participate in project team activities for system work efforts related to enterprise systems.
- Work independently to accomplish the tasks and duties assigned.
- Adhere to and follow all PTC standards, policies, and procedures.
- Utilize various software and/or technology tools to perform job duties.
- Perform tasks and other duties as related to this position and role and assigned by the PTC.
The Skills and Experience:
- 10+ Years: Expertise in Microsoft CE application development as a lead developer and/or architect
- Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect
- Strong experience develop/deploy solutions using D365 CE and Power Platform. Leveraging AI & Machine Learning to build business applications
- Integration experience in an event driven de-coupled architecture, with SAP ERP for pricing, billing, and financial integrations, with payment gateway
- Payment processing including digital wallets, peer-to-peer payment methods, w/ social media, Natural Language IVR, ChatBOT and contact center systems
The Company:
The mission of Domino Technologies, Inc. is to provide clients with IT solutions for their individual business processes that lead to strategic market advantages. Since its founding in 1996, the Domino Tech Team has built a solid record of performance working with clients in the Government and Commercial sectors.
The Perks:
- Excellent Market Salary
- Competitive Benefits
- Paid Holidays and Vacation
- Positive Work-Life Balance
The Location:
Domino Technologies is based in the Harrisburg area the capital city of the Commonwealth of Pennsylvania and the county seat of Dauphin County. Located on the east bank of the Susquehanna River, Harrisburg is the anchor of the Susquehanna Valley metropolitan area.
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