Call Center Technology Specialist NICE InContact & LiveVox

Overview

On Site
$0.00
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - Long Term
100% Travel

Skills

NICE InContact
LiveVox with designer Scripting
Omni channel scripting

Job Details

Hi,

Greetings of the day!

I was trying to reach you for the below position, please have a look and share your updated resume if you are interested.

Job Title: Call Center Technology Specialist NICE InContact & LiveVox

Work Location: Dallas, TX (Day one Onsite)

Must Have:

NICE InContact

Omni channel scripting

LiveVox with designer Scripting

API

Snowflake integration

LiveVox dialer /Smart Reach with scripting

Nice Personal Contact Dialer

NICE IEX

Responsibilities:

Design, develop, and maintain Studio Scripting in NICE InContact for omni-channel call center workflows.

Build and manage Designer Scripting in LiveVox for omni-channel operations.

LiveVox Dialer / Smart Reach with scripting

NICE Personal Contact Dialer

NICE IEX (Workforce Management)

NICE Quality Management

Integrate APIs with third-party systems, including Snowflake and Salesforce Marketing Cloud.

Collaborate with business and technical teams to design scalable, efficient call center solutions.

Troubleshoot, optimize, and enhance existing scripts and integrations to improve performance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.