Change Manager

Role : Change Manager

Location : Atlanta GA / Seattle WA

Role Overview
The Change Manager is responsible for the governance, approval, and safe execution of all changes across non-production environments (QAT, UAT, Performance). This role ensures that deployments code and Non-code, infrastructure, and network changes are properly risk-assessed, scheduled, and executed without disrupting delivery timelines. The Change Manager partners closely work with the other NPE functions, DevOps, and delivery teams to align approved changes with environment readiness and maintain stability, compliance, and transparency throughout the process.
Key Responsibilities
Change Governance & Control
Own the ITIL-based change management process for non-production environments (NPEs).
Review and assess Requests for Change (RFCs), including impact analysis, approvals/rejections, rollback/back-out strategies, and automated verifications.
Map every change to upstream/downstream services and data flows.
Chair and facilitate Change Advisory Board (CAB) meetings for NPE changes, including daily reviews.
Ensure proper documentation of all approvals, decisions, and post-change reviews in Jira/Confluence.
Execution Oversight
Oversee execution of approved changes across infra, firewall, network, and security teams.
Ensure deployments, JIRA upgrades, tooling integrations, and platform changes follow governance workflows.
Validate SIS checklists, deployment procedures, and RFC workflows before execution.
Coordinate platform upgrades, deployment windows, tool onboarding/testing, and RFC enhancements.
Monitor and validate successful completion of changes, including metrics, logging, and alert configurations.

Required Skills & Experience
6-8 years in Change/Release Management with exposure to infra, network, and security changes.
Strong ITIL Change Management expertise; proven experience running CABs.
Hands-on prior working experience with CI/CD (Jenkins, GitLab CI), Kubernetes (EKS/AKS), Docker, Kafka, Splunk
Knowledge on AWS networking (VPCs, subnets, load balancers, security groups).
Familiarity with SaaS/PaaS, billing platforms, and JIRA Cloud workflows.
Strong knowledge of observability tools (Splunk, AppDynamics, Prometheus).
Advanced reporting/dashboarding skills in Power BI/Tableau.
SQL scripting skills for validation and log analysis.
Excellent cross-functional coordination, analytical thinking, ownership mindset, and risk assessment.
Strong facilitation and stakeholder management skills.