Overview
On Site
$60 - $80
Contract - W2
Contract - 6 Month(s)
Skills
Client Partner
Lead Client Partner
Insurance
Claims
Billing
insurance software
implementation
Leadership Partner
Property Casualty
leadership
business
agile
Consultant
Partner
Job Details
Title: Client Partner
Location: Troy, MI (Onsite)
Duration: 6 Months (Contract to Hire)
Location: Troy, MI (Onsite)
Duration: 6 Months (Contract to Hire)
*Note: This role is on W2 ( Contract to Hire someone looking for FTE only)
Who We Are Looking For:
- Our Client Partner position requires a dynamic individual with a deep comprehension of both our own business operations and those of our customers.
- The individual in this role will work closely with clients and client employees to establish objectives, and define specifications and solution requirements.
- The ideal candidate will have robust communication skills tailored for professional environments, the ability to maintain project organization, and the capability to effectively collaborate with diverse stakeholders.
- Minimum of 5 years of P&C insurance industry experience (carrier and/or software vendor preferred).
- Minimum of 5 years of IT package implementation experience.
- Outstanding communication skills (written and verbal), with a focus on client interactions.
- Ability to comprehend complex business specifications and translate them into actionable plans.
- Experience with Agile practices and methodology.
- Ability to de-escalate project/client conflicts and offer creative solutions.
- Expertise in Microsoft Excel and other relevant tools.
- Demonstrated leadership and negotiation abilities.
- Gain an understanding of the client product: Policy, Rating, Claims, Billing, Reinsurance, Insured Portal, and Business Intelligence.
- Serve as the primary point of contact for our clients, foster strong relationships and ensure exceptional customer satisfaction.
- Understand the customer s products, operations, and structure.
- Study the customer business; interview key customer personnel and client staff who have worked with customers; identify and evaluate additional needs; and analyze opportunities.
- Review client business processes, provide feedback, and identify areas of opportunity for client.
- Guide the customer on the proper use, implementation, and maintenance of client.
- Oversee and drive full implementation processes, leveraging internal and client resources.
- Collaborate with the customer and internal teams to ensure successful implementation of client projects; manage timelines, resources, and deliverables.
- Conduct regular status meetings with clients to provide updates on design decisions and general project progress, as well as gather feedback.
- Analyze data and generate reports using tools like Excel to track project metrics and performance indicators.
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