Cloud / Platform Operations Manager @ Atlanta / Roswell, GA (Onsite)

Hi,

Hope you are doing good, this is Rajeev from FutureTech Consultants, LLC and I have a job opening with our direct client.

Please have a look at the below job description and let me know your interest. Please share me the latest copy of your resume.

Role: Cloud/Platform Operations Manager

Location: Atlanta / Roswell, GA (Onsite)

Duration: 6+ Months (Possible Extension)

Must have cloud operations and Manager title with the below skills set

• Hands-on experience with AWS and/or Azure (multi-account, multi-region operations).
• Solid expertise with observability & monitoring tools (Datadog, Dynatrace, Splunk, Grafana, Prometheus, ELK/EFK).
• Familiarity with Infrastructure-as-Code (Terraform, Ansible, GitOps).
• Strong understanding of SRE principles (SLIs, SLOs, error budgets, incident management frameworks).

Job Description:

• Rheem is seeking a Manager, Cloud Operations to lead, transform, and scale its digital operations landscape across CloudOps, SRE, NOC, Observability, AIOps, and MLOps.
• This individual will serve as the single point of accountability for operational stability and innovation, managing offshore teams while working closely with Rheem s U.S. digital leadership.

This role is not a steady-state manager position. The successful candidate will:

• Identify operational gaps.
• Suggest and implement best practices and tools.
• Introduce automation and innovation strategies.
• Guide daily deliverables for offshore teams.
• Demonstrate tangible business impact each quarter (improved uptime, reduced MTTR, cost savings, predictive alerting, etc.).
• The Manager will report to the Director of Digital Operations and act as Rheem s Cloud Operations Leader in practice.

Key Responsibilities

Operations Strategy & Governance

• Define the vision, strategy, and roadmap for CloudOps, Reliability, and Operational Excellence.
• Establish KPIs and OKRs aligned with Rheem s business goals (availability, MTTR, cloud cost per device, customer churn reduction).
• Deliver quarterly impact reports to business leadership showcasing operational improvements and ROI.

Cloud Operations & FinOps

• Own multi-region cloud operations across AWS and Azure platforms.
• Drive cost transparency and optimization via FinOps practices and dashboards.
• Build capacity and resiliency models for predictable operations.
• Conduct resiliency drills and game days to ensure high availability and compliance.

Site Reliability Engineering (SRE)

• Establish SLIs, SLOs, and error budgets to measure reliability.
• Build incident management playbooks and drive blameless postmortems.
• Proactively improve reliability through automation, self-healing, and continuous testing.

Network Operations Center (NOC) Modernization

• Transform NOC from alert-driven to predictive, AIOps-enabled operations.
• Consolidate monitoring tools and reduce alert fatigue with intelligent correlation.
• Ensure 24x7 support coverage through offshore team alignment and escalation management.

Observability & Telemetry

• Build a unified observability stack (logs, metrics, traces, RUM) leveraging OpenTelemetry.
• Enable business-oriented dashboards (device uptime, customer adoption, churn trends).
• Ensure end-to-end visibility from connected devices cloud microservices customer-facing apps.

AIOps & MLOps [optional]

• Deploy AIOps solutions for anomaly detection, predictive alerts, event correlation, and automated remediation.
• Operationalize ML models: rollout, monitoring, drift detection, rollback strategies.
• Showcase measurable value, e.g., warranty claim reduction, improved customer experience metrics.

Process Innovation & Automation

• Audit current toolchain and processes; identify redundancies, gaps, and opportunities for automation.
• Align with DevOps/SecOps to streamline release-to-operations handshakes.
• Drive Infrastructure-as-Code for operations (Terraform, Ansible, GitOps).

Team Leadership & Offshore Management

• Manage and mentor a distributed team (offshore + onsite), setting clear goals and accountability.
• Define roles, responsibilities, and shift structures for 24x7 global coverage.
• Build a culture of continuous improvement and operational excellence.

Compliance, Security & Risk

• Ensure Rheem operations align with compliance standards (SOC2, ISO, HIPAA where applicable).
• Own business continuity planning and disaster recovery testing.
• Proactively identify operational risks and mitigate before they impact business.

Business Alignment & Change Leadership

• Act as the voice of operations at business leadership tables.
• Translate technical improvements into business outcomes (lower churn, improved uptime, faster installs, fewer complaints).
• Champion a quarterly innovation agenda to showcase improvements in uptime, cost, and reliability.

Experience & Leadership

• 10+ years of experience in Cloud Operations, Site Reliability Engineering, or Digital Operations.
• Proven track record of owning operational outcomes (uptime, MTTR, cost optimization, observability).
• Experience managing offshore/global delivery teams with 24x7 coverage.
• Strong leadership presence able to act as a change agent, operate autonomously, and deliver measurable outcomes without day-to-day direction.

Cloud & Technical Expertise

• Hands-on experience with AWS and/or Azure (multi-account, multi-region operations).
• Solid expertise with observability & monitoring tools (Datadog, Dynatrace, Splunk, Grafana, Prometheus, ELK/EFK).
• Familiarity with Infrastructure-as-Code (Terraform, Ansible, GitOps).
• Strong understanding of SRE principles (SLIs, SLOs, error budgets, incident management frameworks).

Process & Governance

• Demonstrated ability to design and implement operations frameworks (Ops playbooks, NOC modernization, incident command systems).
• Knowledge of FinOps practices (cloud cost visibility, optimization, showback/chargeback).
• Experience ensuring compliance with SOC2, ISO, HIPAA or equivalent standards.

Soft Skills

• Excellent stakeholder communication skills ability to link operational KPIs with business outcomes.
• Strong team leadership and mentoring skills, especially across distributed teams.

Nice-to-Have

• Exposure to AIOps platforms (Moogsoft, BigPanda, OpsRamp, ServiceNow AI modules).
• Experience with MLOps tooling (MLflow, Kubeflow, SageMaker, Azure ML) for model deployment and monitoring.
• Prior background in platform operations at a product/SaaS company (vs pure IT Ops).
• Experience leading automation-first initiatives (predictive alerts, self-healing infra, auto-remediation pipelines).
• Hands-on experience with CI/CD Ops handshakes and change-impact assessments.

Cloud certifications:

• AWS Certified Solutions Architect / DevOps Engineer
• Microsoft Certified: Azure Administrator / Solutions Architect
• FinOps Certified Practitioner

Regards

Rajeev Mudakala

Sr. Talent Acquisition Specialist

FutureTech Consultants, LLC

5655 Peachtree Parkway, Suite 212, Peachtree Corners, GA 30092

Direct:

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