Cloud Support Engineer

Job Description
A global cloud services organization is seeking a Cloud Run Operator to join their remote operations team. In this role, you'll ensure the stability, reliability, and performance of HMS-hosted environments while supporting daily monitoring, incident response, and infrastructure maintenance. You'll work across AWS, Windows, and Linux environments to manage system operations, automation, and documentation.

Required Skills & Experience

• Proficient in scripting and programming languages, including PowerShell, SQL, Bash, and Ruby
• Strong understanding of Windows Server environments (2012R2, 2019, 2022), Active Directory, DNS, Remote Desktop Services (RDS), and Group Policy (GPO) management
• Familiarity with Linux distributions, particularly Red Hat and CentOS
• Working knowledge of relational database systems (RDBMS), especially Oracle
• Hands-on experience with configuration and state management tools, specifically Chef
• Skilled in deploying and managing cloud-based infrastructure, with a solid understanding of networking concepts (network topology, VPNs/IPSec, VLANs, routing tables, ACLs, and security groups)
• 3-5 years of experience working with AWS (or equivalent IaaS providers), including VPC, EC2, S3, IAM, Route 53, SSM, and Lambda
• 3-5 years of experience maintaining and supporting Windows environments and enterprise networks

Desired Skills & Experience

• Experience developing and maintaining automation scripts for system operations
• Familiarity with monitoring and alerting tools within AWS environments
• Strong analytical and troubleshooting skills for incident management
• Excellent communication and documentation abilities for audit and continuity purposes

What You Will Be Doing

• Maintain stable and reliable cloud infrastructure for HMS-hosted environments
• Ensure daily monitoring, alert response, and incident management according to HMS operational standards
• Provide on-call support during rotation periods to handle after-hours incidents, escalations, and system alerts
• Deliver system performance and availability reports as part of ongoing service monitoring
• Perform server maintenance tasks, including updates, patching, and validation of Windows and Linux systems
• Support and maintain AWS infrastructure components (EC2, VPC, S3, IAM, Route 53, etc.)
• Execute and maintain automation scripts (PowerShell, SQL, Bash, Ruby) used for system operations
• Document all changes, incidents, and troubleshooting steps in HMS tracking systems for operational continuity
• Participate in handover and knowledge transfer sessions to ensure a smooth transition back to internal staff

Daily Responsibilities
100% hands on

The Offer
You will receive the following benefits:

• Remote flexibility
• Medical Insurance
• Dental Benefits
• Vision Benefits

Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.