Co-Pilot Brainspark Knowledge AI Deployment & Customization

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
No Travel Required

Skills

Analytical Skill
Artificial Intelligence
Collaboration
Communication
Bugzilla
Conflict Resolution
Continuous Improvement
Customer Support
Customization
Documentation
Generative Artificial Intelligence (AI)
Knowledge Base
Knowledge Management
JIRA
Machine Learning (ML)
Management
Onboarding
Problem Solving
Productivity
Publications
Salesforce.com
TAC
Testing
Usability

Job Details

Job Description: Co-Pilot Brainspark Knowledge AI Deployment & Customization
Job type: Remote

Objective

The Co-Pilot will partner with the team to deploy and customize BrainSpark, a GenAI-powered virtual assistant platform. The role focuses on enabling faster customer issue/query resolution for TAC support by leveraging a unified knowledge base of A10 proprietary information. This includes past issues, technical publications, setup guides, and data sources such as Jira, Bugzilla, and Salesforce (SFDC).

The Co-Pilot will play a key role in ensuring successful platform deployment, establishing a reusable framework, and laying the foundation for broader adoption across multiple Business Units and knowledge repositories.

Key Responsibilities
Deployment & Customization
Assist in configuring and deploying Incedo BrainSpark for TAC support.
Support integration with multiple data sources (Jira, Bugzilla, SFDC, internal tech pubs, setup guides).
Ensure smooth adoption and usability for support teams.
Knowledge Base Management
Contribute to the creation of a unified knowledge base by consolidating data from proprietary and external sources.
Ensure structured, reusable, and scalable design to support future onboarding of additional Business Units and users.
Platform Enablement
Collaborate with stakeholders to define business requirements for conversational AI-driven knowledge management.
Support the development of a configurable Virtual Assistant (VA) framework for cross-functional usage.
Participate in pilots, testing, and refinement cycles.
Continuous Improvement
Monitor adoption metrics and user feedback to refine and enhance BrainSpark capabilities.
Recommend improvements to knowledge retrieval accuracy, response quality, and overall platform performance.

Qualifications
Familiarity with AI/ML platforms, conversational AI, or knowledge management systems.
Understanding of support processes in enterprise technology organizations (TAC, customer support).
Exposure to tools like Jira, Bugzilla, Salesforce, and documentation repositories.
Strong problem-solving, analytical, and collaboration skills.
Excellent communication and ability to work with cross-functional teams.

Impact of the Role

The Co-Pilot will help establish a scalable, AI-driven knowledge management platform, improving support efficiency and enabling faster resolution for customer issues. This role directly contributes to the long-term goal of leveraging conversational AI across the organization to drive productivity, consistency, and knowledge reuse.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.