Overview
Skills
Job Details
Actual Title of the role: Collaboration Engineer
Duration: 12 months
Location: Sunnyvale, CA
Communication Skills:
Exceptional written and verbal communication skills, with the ability to tailor messaging for diverse audiences. Proven ability to translate complex technical concepts into clear, actionable information.
Service Management:
Hands-on experience with IT service management tools, especially ServiceNow, for incidents, problems, and change management. Understanding of ITIL or similar frameworks is a plus.
Project & Process Experience:
Demonstrated success in contributing to or leading large-scale IT or collaboration projects. Experience in requirements gathering, process mapping, and workflow optimization.
Education & Professional Development:
Bachelor s degree in computer science, Engineering, Information Technology, or related discipline; advanced degrees or certifications (e.g., Microsoft, Zoom, Slack) are advantageous. Commitment to ongoing professional development and learning new technologies.