Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Adaptability
Analytical Skill
Business Rules
Call Center
Cellular
Collaboration
Communication
Job Details
We are looking for Computer Client Support Analyst for our client in Sacramento, CA
Job Title: Computer Client Support Analyst
Job Type: Contract
Job Description:
Pay Range: $17hr - $21hr
- The Computer Client Support Analyst provides Tier 1 desktop and client support in an enterprise environment.
- This role focuses on troubleshooting desktop, mobile, network, and peripheral issues while delivering excellent customer service and adhering to established policies, procedures, and service standards.
- Provide Tier 1 desktop support with basic technical understanding of Microsoft Operating Systems, Microsoft Office Suite, and enterprise network environments.
- Troubleshoot desktop, mobile computing devices, network, and peripheral issues within Tier 1 scope.
- Diagnose and resolve application, hardware, and software issues requiring detailed analysis.
- Escalate and engage appropriate support resources for system-wide issues such as outages, software rollouts, server downtime, and application failures.
- Provide after-hours support as required and contact on-call support for urgent application issues.
- Maintain effective two-way communication and knowledge transfer within the team in both planned and real-time situations.
- Foster strong teamwork across teams, colleagues, partners, and stakeholders.
- Create and assign incident tickets and work orders based on priority, impact, and complexity, and follow assigned tickets through resolution.
- Ensure processes and work activities comply with existing policies, standards, and guidelines.
- Correlate multiple customer-reported issues with alarms and alerts to eliminate duplication of incidents.
- Monitor network devices, interfaces, and applications using automated monitoring tools for alarms and alerts.
- Manage alarms and alerts according to defined business rules.
- Complete documentation of service requests within established timeframes.
- High School Diploma or equivalent.
- Minimum of 1 year of IT service desk or help desk experience.
- Experience completing service requests and troubleshooting computer and device issues via phone and web channels.
- Working knowledge of Microsoft Office Suite, Microsoft Operating Systems, and enterprise network environments.
- Strong customer service skills.
- Ability to learn quickly and share knowledge with team members.
- Strong analytical and problem-solving skills.
- Ability to work effectively in a team environment.
- Strong verbal and written communication skills.
- Demonstrated work quality, efficiency, and adaptability to change.
- Commitment to safety practices.
- 1 year of IT service desk or technical support experience.
- Two- or four-year college degree or IT certification, or equivalent IT work experience.
- 1 year of customer service experience in retail, call center, or service roles.
- Experience with PC maintenance, troubleshooting, repairs, and software or hardware installation.
- Basic knowledge of IT product lines, operational processes, or utility domains such as Gas, Electric, Telecom Network, or TCP/IP.
- Desktop and client support.
- Incident and ticket management.
- Technical troubleshooting.
- Customer service and communication.
- Analytical and organizational skills.
- Microsoft Excel and Word proficiency.
- High School Diploma or equivalent required.
- College degree, IT certification, or equivalent experience preferred.
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