Contact Customer Service Representative

Title: Contact Customer Service Representative

Location: Jefferson City, MO (100% Remote)

Duration: 6+ months contract

Job Description:

Pay rate : $17/Hr on w2

Note This position is 100% remote; however, Consultant will be required to go onsite once to the client s location in Jefferson City to collect your equipment.

Job Summary:

Responsibilities can include completing any task necessary to assist in the determination of eligibility including processing applications, updating case information, and processing case reviews. Work is conducted via phone or through offline systems.

Job Description:-

1. Answers calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.
2. Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance into various applications.
3. Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.
4. Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.
5. Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.
6. Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.
7. Refers families, children, adults, or aged receiving assistance to other agencies or community resources, as necessary.
8. Meets or exceeds daily standards for performance, accuracy, customer service, and quality.
9. Participates in training activities as needed.
10. Performs other related work as assigned.

Experience/Skills:-

1. Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.
2. Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines.
3. Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.
4. Skill in handling client behaviors such as fear, hostility, and aggression.
5. Ability to maintain accurate and systematic records, to organize and prioritize the workload to meet assigned timeframes.
6. Ability to adapt to changes in policy, procedures and work assignments.
7. Ability to operate a personal computer and use automated technology to establish and maintain case records.
8. Ability to understand, explain and apply federal and state laws, program policy and procedures.
9. Ability to communicate effectively with applicants, recipients, the general public, and other employees.
10. Exceptional customer service skills.

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Sunil Kumar

Diverse Lynx LLC.

Phone: ext 214

Direct No-

300 Alexander Park, Suite # 200 Princeton, NJ 08540

Email: ;

Linkedin-

Hangout :- sunil.kr101

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