Overview
On Site
USD 50.00 - 63.00 per hour
Full Time
Skills
Facilitation
Content Creation
Video
Adobe
Management
Marketing
Microsoft Office
Agile
JIRA
Kanban
Adobe Premiere
RoboDemo
Camtasia
Microsoft
Content Management
HTML
Training
Instructional Design
Content Management Systems
Technical Writing
Marketing Communications
Organized
Communication
Quick Learner
Editing
Proofreading
ServiceNow
Taxes
Life Insurance
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Our client is looking for Technical Writers/Trainer type candidates/ content creators, facilitating training sessions. The ideal candidate should have worked within ServiceNow as a user or familiar with creating knowledge content for ServiceNow.
Facilitate learning sessions, content creation, making short video sessions, ServiceNow
Skills that are a plus:
Jira/ Kanban, they will be creating tasks.
HTML, would be great if they had it.
Adobe, they use to create videos.
client posting: This individual will be responsible for creating, maintaining, and delivering technical knowledge content, while continuously improving processes to ensure relevance and value. You will work cross-functionally to support teammates in leveraging technology tools and promoting a self-service-first strategy.
Key Responsibilities:
Create and maintain knowledge content in KMS Lighthouse.
Collaborate with product owners, service managers, support teams, and stakeholders to ensure knowledge is accurate, valuable, and easy to use.
Manage incoming requests for content updates and respond to user feedback in a timely manner.
Work in Jira/Kanban to create, prioritize, and complete tasks, maintaining a healthy and organized backlog.
Partner with team members to deliver modern digital learning experiences that enhance efficiency and value in technology usage.
Required Qualifications
Highly organized with strong written and verbal communication skills.
Ability to translate technical concepts into user-friendly content for non-technical audiences.
Fast learner, with the ability to adapt to new tools and processes.
Strong collaboration skills with the ability to work across technical and non-technical teams.
Excellent editing and proofreading abilities.
Experience with ServiceNow.
Desired Qualifications
Creative and innovative mindset with an eye on industry trends in knowledge delivery.
Experience promoting and marketing internal products and services.
Proficient in Microsoft 365, Teams, OneDrive, and SharePoint Online.
Familiarity with Agile methodologies and tools like Jira/Kanban.
Experience with tools such as KMS Lighthouse, HTML, Adobe Premiere Suite, Captivate, Camtasia, or Microsoft Intune.
Skills
Technical writing, Content management, Training materials, Html, Training instruction, Training documentation, Instructional design, Content management system, Technical documentation, Marketing communications
Additional Skills & Qualifications
Required Qualifications
Highly organized with strong written and verbal communication skills.
Ability to translate technical concepts into user-friendly content for non-technical audiences.
Fast learner, with the ability to adapt to new tools and processes.
Strong collaboration skills with the ability to work across technical and non-technical teams.
Excellent editing and proofreading abilities.
Experience with ServiceNow.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $50.00 - $63.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Our client is looking for Technical Writers/Trainer type candidates/ content creators, facilitating training sessions. The ideal candidate should have worked within ServiceNow as a user or familiar with creating knowledge content for ServiceNow.
Facilitate learning sessions, content creation, making short video sessions, ServiceNow
Skills that are a plus:
Jira/ Kanban, they will be creating tasks.
HTML, would be great if they had it.
Adobe, they use to create videos.
client posting: This individual will be responsible for creating, maintaining, and delivering technical knowledge content, while continuously improving processes to ensure relevance and value. You will work cross-functionally to support teammates in leveraging technology tools and promoting a self-service-first strategy.
Key Responsibilities:
Create and maintain knowledge content in KMS Lighthouse.
Collaborate with product owners, service managers, support teams, and stakeholders to ensure knowledge is accurate, valuable, and easy to use.
Manage incoming requests for content updates and respond to user feedback in a timely manner.
Work in Jira/Kanban to create, prioritize, and complete tasks, maintaining a healthy and organized backlog.
Partner with team members to deliver modern digital learning experiences that enhance efficiency and value in technology usage.
Required Qualifications
Highly organized with strong written and verbal communication skills.
Ability to translate technical concepts into user-friendly content for non-technical audiences.
Fast learner, with the ability to adapt to new tools and processes.
Strong collaboration skills with the ability to work across technical and non-technical teams.
Excellent editing and proofreading abilities.
Experience with ServiceNow.
Desired Qualifications
Creative and innovative mindset with an eye on industry trends in knowledge delivery.
Experience promoting and marketing internal products and services.
Proficient in Microsoft 365, Teams, OneDrive, and SharePoint Online.
Familiarity with Agile methodologies and tools like Jira/Kanban.
Experience with tools such as KMS Lighthouse, HTML, Adobe Premiere Suite, Captivate, Camtasia, or Microsoft Intune.
Skills
Technical writing, Content management, Training materials, Html, Training instruction, Training documentation, Instructional design, Content management system, Technical documentation, Marketing communications
Additional Skills & Qualifications
Required Qualifications
Highly organized with strong written and verbal communication skills.
Ability to translate technical concepts into user-friendly content for non-technical audiences.
Fast learner, with the ability to adapt to new tools and processes.
Strong collaboration skills with the ability to work across technical and non-technical teams.
Excellent editing and proofreading abilities.
Experience with ServiceNow.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $50.00 - $63.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Charlotte,NC.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.