Contract ITAV Break/Fix Engineer

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2

Skills

Break/Fix
Audiovisual
Financial Services
Cisco

Job Details

Contract IT AV Break/Fix Engineer

MUST be local to New York City, 100% Onsite

The IT AV Break/Fix Engineer provides hands-on onsite support, troubleshooting, repair, maintenance, and operational continuity of corporate audiovisual systems across the companies locations. The role is responsible for rapid incident response, problem resolution, and preventative maintenance across executive boardrooms, trading floors, conference rooms, event spaces, and collaboration environments.

This role is highly visible and requires professionalism, technical proficiency, and customer-centric support with an ability to operate within a regulated financial-services environment.

Key Responsibilities: Break/Fix Support

  • Diagnose and resolve AV hardware and software failures
  • Provide rapid onsite response to conference room outages
  • Troubleshoot AV endpoints, codecs, DSPs, cameras, mics, control systems
  • Remediate performance issues on AV networks or collaboration platforms

Audiovisual Technology Operations

  • Provide daily room readiness quality control checks
  • Maintain SLAs for repairs and technical escalations via Service Now
  • Support executive meetings and high-visibility events
  • Run validation tests following repairs

Collaboration Platforms

Hands-on break/fix support for:

  • Cisco Collaboration endpoints (Webex codecs, RoomOS, Desk, Board)
  • Microsoft Teams Room environments
  • Zoom Rooms
  • SIP/H.323 gateway environments
  • Cloud & on-prem integrations

Hardware Support

  • Cisco collaboration endpoints
  • Biamp, QSC, Extron, Crestron control
  • Shure, Sennheiser audio DSPs
  • PTZ cameras and video distribution
  • Displays, projection, switching, routing

Compliance & Enterprise Environments

  • Follow internal change management guidelines
  • Maintain detailed ticketing and worklog documentation
  • Support ITIL, ITSM, and regulated workflows
  • Observe cybersecurity and compliance requirements

Required Skills

  • 5+ years professional AV engineering or break/fix support experience
  • Deep AV troubleshooting across codecs, control, audio, video
  • Familiarity with AV-over-IP architecture
  • Strong hands-on experience in executive environments

Preferred Qualifications & Certifications

Candidates with one or more of the following will be prioritized:
Certifications

  • Cisco CCNA Collaboration (preferred)
  • CEDIA (CEDIA certification programs)AVIXA CTS / CTS-D / CTS-I

Additional Relevant Credentials

  • Crestron Technician or Programmer certifications
  • Extron Professional Certifications
  • Q-SYS Level 2/3
  • Biamp Tesira
  • ITIL Foundation
  • CompTIA Network+
    Technology Experience Preferred
  • Cisco Webex collaboration ecosystem (RoomOS, Room Kit, Desk, Board)
  • Microsoft Teams Room (Microsoft and OEM partner platforms)
  • Zoom Rooms and conferencing interop environments
  • SIP/H.323 video integrations
  • Crestron, QSC, Biamp DSP ecosystems
  • Video distribution (HDMI, SDVoE, NDI, Dante AV, AVB)
  • Dante and audio networking
  • AV network segmentation and QoS
    Soft Skills & Competencies
  • Executive-level communication proficiency
  • Calm under pressure and high urgency support mindset
  • Customer-first service orientation
  • Professional maturity in front of senior leadership
  • Detail-oriented documentation and ticketing discipline
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.