Contract Project Manager

Knowledge Management, Inc. (KMI) has the leadership and experience to deliver innovative technology, logistics and management solutions to meet real mission requirements. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.

Title: Contract Project Manager - Federal HR Help Desk

Location: Washington, DC (onsite)

Duration: Ongoing contract

Start date: October 1st, 2025

Security Clearance: Minimum of a DOD Secret clearance

Salary: Please provide your salary requirement

Education/Experience: Bachelor's degree in human resources, Business Administration, Project Management, or related field, 5+ years of project management experience, preferably in federal contracting, HR operations, or help desk environments

Position Summary We are seeking an experienced and resilient Contract Project Manager to support a federal government Human Resources (HR) Help Desk. This role requires not only strong project management expertise but also proven ability to take over and stabilize teams that have operated in challenging or toxic environments. The ideal candidate will be skilled in rebuilding trust, fostering collaboration, and navigating complex relationships between government clients, prime contractors, and subcontractors. The Project Manager will ensure help desk operations are delivered effectively, in compliance with federal standards, while improving team morale and strengthening stakeholder confidence.

Key Responsibilities

Project Leadership & Delivery

• Lead and manage HR Help Desk projects supporting federal clients, including system enhancements, workflow improvements, and service delivery initiatives.
• Develop and manage project plans, schedules, budgets, and deliverables in compliance with contractual requirements.
• Facilitate project meetings, track progress, manage risks, and ensure timely resolution of issues.

Team Stabilization & Culture Rebuilding

• Take over teams impacted by difficult or toxic work environments and drive efforts to reestablish a healthy, professional, and accountable workplace culture.
• Implement strategies to rebuild morale, trust, and cohesion among team members, including those from multiple organizations.
• Model and enforce professional communication, conflict resolution, and collaborative problem-solving.

Contract & Compliance Management

• Ensure all deliverables meet federal standards, contract obligations, and Service Level Agreements (SLAs).
• Maintain compliance with government policies, data security protocols, and confidentiality requirements.
• Prepare and submit required reports, documentation, and status updates for government oversight.

Stakeholder & Relationship Management

• Serve as the primary point of contact for the federal client, balancing client expectations with contract realities.
• Navigate sensitive dynamics between government customers, prime contractors, and subcontractors to restore and maintain effective working relationships.
• Provide clear, professional communication to all stakeholders, ensuring alignment and transparency in project execution.

Operational Support & Improvement

• Partner with HR operations teams to monitor help desk performance metrics (response times, resolution rates, customer satisfaction).
• Identify areas for process automation, workflow optimization, and improved employee service delivery.
• Drive continuous improvement initiatives to enhance the efficiency and effectiveness of the HR Help Desk.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Project Management, or related field.
• 5+ years of project management experience, preferably in federal contracting, HR operations, or help desk environments.
• Proven track record of successfully taking over and turning around teams in toxic or high-conflict environments.
• Demonstrated experience managing complex relationships across government clients, prime contractors, and subcontractors.
• Knowledge of HR processes such as benefits, payroll, leave management, and onboarding.
• Strong understanding of federal compliance requirements, including data security and confidentiality.
• Proficiency with project management tools.
• Experience with HR service management platforms (e.g., ServiceNow, PeopleSoft) is a plus.
• PMP, CSM, or equivalent certification preferred.

Competencies

• Strong leadership with the ability to rebuild and stabilize struggling teams.
• High emotional intelligence, resilience, and diplomacy in challenging environments.
• Excellent communication and negotiation skills across government and contractor relationships.
• Ability to manage multiple priorities and deliver in high-pressure situations.
• Strong analytical, problem-solving, and conflict resolution skills.
• High integrity and professionalism when working with sensitive government HR data.

Benefits: All full-time employees are eligible to participate in our benefits programs:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (PTO) and holidays
• Group Term Life and Accidental Death and Dismemberment Insurance
• Voluntary Term Life Insurance
• Short and Long-term disability insurance

Equal Employment Opportunity Statement. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

E-Verify Statement. Knowledge Management, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, KMI is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Pay Transparency Non-Discrimination Provision. Knowledge Management, Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Disability Statement. If you have a disability and need reasonable accommodation or assistance at any point in the application or onboarding process, please email us at .