Overview
On Site
Full Time
Skills
KPI
Management
Incident Management
P&ID
Procurement
Documentation
INSPECT
Systems Design
Design Review
Computer Hardware
HMI
Interfaces
Programmable Logic Controller
Algorithms
System Documentation
Demonstrations
Acceptance Testing
Startups
Instructional Design
Presentations
Mechanical Engineering
Electrical Engineering
Siemens
Scripting
VBA
Python
OPC
VMware
HVAC
IDS
Functional Testing
Test Plans
Instrumentation
Law
Job Details
Job Description
Job Description
Overview
Service Specialists are responsible for service and support functions across multiple client accounts. This includes implementing, maintaining, and enhancing control systems to ensure 24/7 facilities operations. They also support project teams in building automation system design and implementation.
Service Specialists are responsible for service and support functions across multiple client accounts. This includes implementing, maintaining, and enhancing control systems to ensure 24/7 facilities operations. They also support project teams in building automation system design and implementation.
Responsibilities
Service and Support
Conduct inspections, maintenance, and software updates of control systems
Address system malfunctions or inefficiencies
Implement upgrades to improve system efficiency and performance
Monitor service channels (phone, email, chat, ticketing systems)
Track service metrics and KPIs to identify trends
Respond to incidents and outages promptly
Manage shift schedules and workload for 24/7 service coverage
Serve as escalation point for complex inquiries
Work with technical teams to resolve critical incidents
Develop and enforce incident response protocols
Instrumentation & Electrical Design
Create instrument lists from P&ID drawings
Prepare submittals and procurement documentation
Support panel fabrication technicians
Inspect completed control enclosures
System Design and Configuration
Attend customer design review meetings
Assemble development systems using project hardware
Configure HMI screens and user interfaces
Configure DDC, PLC, or DCS control algorithms
Draft system documentation
Assist in customer demonstrations and acceptance testing
Configure networks for equipment integration
Onsite System Startup
Support software and configuration installation
Participate in loop checks, calibration, and tuning
Support functional tests of systems
Troubleshoot discrepancies and program field modifications
Assist in developing commissioning test plans and redline updates
Contribute to training documentation and presentations
Working Conditions
On-call rotation for addressing critical issues
After rotation: Mon Thurs schedule; otherwise, Mon Fri
Travel required for installation, maintenance, or troubleshooting
May include shift work (nights, weekends, holidays)
Qualifications
Experience in service/support operations in 24/7 environments
Associate s Degree in mechanical/electrical field or equivalent background
Technical Experience
Controls:
o Tridium: Niagara N4
o Distech: BACnet, LON, Eclypse Controllers
o Johnson Controls: Facility Explorer, Metasys
o Siemens: Apogee (PXC), Talon, DXR, Desigo CC or Insight
o Rockwell: FactoryTalk Suite, RSLogix/Studio 5000, PlantPAx DCS
Additional Tools: Scripting (VBA, Python), Kepware OPC, ThinManager, VMware
Preferred HVAC Knowledge
Basic understanding of large-scale HVAC systems
Familiarity with sequence of operations and P&IDs
Experience with functional testing and test plan execution
Instrumentation and control valve specification
Service and Support
Conduct inspections, maintenance, and software updates of control systems
Address system malfunctions or inefficiencies
Implement upgrades to improve system efficiency and performance
Monitor service channels (phone, email, chat, ticketing systems)
Track service metrics and KPIs to identify trends
Respond to incidents and outages promptly
Manage shift schedules and workload for 24/7 service coverage
Serve as escalation point for complex inquiries
Work with technical teams to resolve critical incidents
Develop and enforce incident response protocols
Instrumentation & Electrical Design
Create instrument lists from P&ID drawings
Prepare submittals and procurement documentation
Support panel fabrication technicians
Inspect completed control enclosures
System Design and Configuration
Attend customer design review meetings
Assemble development systems using project hardware
Configure HMI screens and user interfaces
Configure DDC, PLC, or DCS control algorithms
Draft system documentation
Assist in customer demonstrations and acceptance testing
Configure networks for equipment integration
Onsite System Startup
Support software and configuration installation
Participate in loop checks, calibration, and tuning
Support functional tests of systems
Troubleshoot discrepancies and program field modifications
Assist in developing commissioning test plans and redline updates
Contribute to training documentation and presentations
Working Conditions
On-call rotation for addressing critical issues
After rotation: Mon Thurs schedule; otherwise, Mon Fri
Travel required for installation, maintenance, or troubleshooting
May include shift work (nights, weekends, holidays)
Qualifications
Experience in service/support operations in 24/7 environments
Associate s Degree in mechanical/electrical field or equivalent background
Technical Experience
Controls:
o Tridium: Niagara N4
o Distech: BACnet, LON, Eclypse Controllers
o Johnson Controls: Facility Explorer, Metasys
o Siemens: Apogee (PXC), Talon, DXR, Desigo CC or Insight
o Rockwell: FactoryTalk Suite, RSLogix/Studio 5000, PlantPAx DCS
Additional Tools: Scripting (VBA, Python), Kepware OPC, ThinManager, VMware
Preferred HVAC Knowledge
Basic understanding of large-scale HVAC systems
Familiarity with sequence of operations and P&IDs
Experience with functional testing and test plan execution
Instrumentation and control valve specification
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.