Customer Implementation Engineer

Job Title: Customer Implementation Engineer

Job Location: Palo Alto California 94020

Onsite Requirements: Remote

• Strong software development (Python, JS) + APIs + SQL; comfortable building small services and ETL-style workflows


• Integration patterns: auth, webhooks/queues, retries/idempotency, logging/metrics; basic cloud (AWS/Google Cloud Platform/Azure)


• Practical AI plumbing: prompt/config management, evaluation basics (quality, latency, cost), guardrails/observability

Job Description:

• Customer Success Implementation Engineer


• We're looking for a Customer Success Implementation Engineer to bridge the gap between our cutting-edge AI platform and real-world healthcare workflows.

Responsibilities

• Lead Customer Integrations: Partner with prospective and new customers to deeply understand their clinical and administrative workflows (e.g. medical claims management, EHR data flows). Design and implement custom integrations (using APIs, scripting, and healthcare data standards like HL7/FHIR) to connect our platform with customer systems and data sources.


• Configure AI Workflows: Author and tailor AI agent configurations for each client's use case, translating business requirements into automated workflows. This includes setting up data pipelines, triggers, and bespoke logic so that our AI solutions fit seamlessly into the customer's processes.


• Technical Pre-Sales Support: Serve as the technical expert in sales cycles. Build and demonstrate prototypes, run high-impact product demos, and iterate quickly based on feedback. You'll show healthcare stakeholders how our product improves their operations, adapting solutions on-the-fly to address their questions and needs.


• Pilot Delivery & Value Realization: Own the end-to-end execution of pilot projects and proof-of-concepts. This includes onboarding users, configuring the system to client requirements, monitoring outcomes, and measuring success metrics (e.g. time saved, error reduction). Ensure each pilot delivers clear value to drive conversion from trial to paid usage.


• Customer Success & Feedback Loop: Provide hands-on support to users during trials, troubleshoot issues (data mismatches, integration errors, etc.) and ensure a smooth experience. Gather insights from the field and proactively bring feedback to the engineering and product teams to inform product improvements and new features.


• Cross-Functional Collaboration: Collaborate closely with Sales, Product, and Engineering. Help translate customer requests into product requirements and guide product roadmap priorities with a "productization" mindset - aiming to generalize one-off solutions into scalable features. Act as the voice of the customer internally to ensure our platform evolves with real-world needs.

Skills and Qualifications:

• Healthcare Domain Expertise: 5+ years in healthcare IT or healthtech solutions, with deep understanding of medical claims processing, EHR workflows, or related clinical data systems. Familiarity with healthcare data standards/integrations (e.g. HL7 v2, FHIR APIs, X12 EDI for claims) is required. Experience working with or within provider networks, payers, or health IT vendors is a strong plus.


• Technical Chops: Strong scripting and programming skills (e.g. Python, JavaScript or similar) to manipulate data and automate tasks. Experience building or using APIs and ETL pipelines to integrate disparate systems. Ability to read and write SQL queries and handle data mapping between systems. Cloud experience (AWS, Google Cloud Platform or Azure) and general IT architecture knowledge are beneficial.


• Solution Delivery Experience: Proven track record in a customer-facing technical role such as Sales Engineer, Solutions Architect, Implementation/Professional Services Engineer, or Support Engineer. Comfortable gathering requirements, writing technical documentation, and managing project deliverables to meet client needs.


• Communication & Presentation: Excellent ability to communicate with both technical and non-technical stakeholders. You can translate complex technical concepts into clear business benefits, and you're skilled at presenting solutions to executives, clinicians, and IT staff alike. Empathy and active listening are second nature, enabling you to build trust with customers.


• Problem-Solving & Ownership: A hands-on builder and a creative problem solver who isn't afraid to dive into a new dataset or troubleshoot an API at a moment's notice. High degree of ownership - you take initiative to drive projects to completion in a fast-paced, sometimes ambiguous startup environment. Experience iterating rapidly in response to user feedback or changing requirements.


• Education: Bachelor's or advanced degree in Computer Science, Engineering, or a related field is preferred. Equivalent practical experience is great too, especially in healthcare or enterprise software settings.

You Might Be A Great Fit If

• Mission-Driven: Passionate about improving healthcare through technology. You understand the stakes and are motivated by delivering solutions that make life better for medical professionals and patients.


• Entrepreneurial Mindset: Thrives in a startup atmosphere with minimal hand-holding. You enjoy wearing multiple hats and can adapt quickly as priorities change. A product mindset is key - always thinking about how a custom solution could be scaled or standardized to benefit all customers.


• Strong Client Orientation: Personable, patient, and energetic in engaging with clients. You excel at building relationships and instill confidence through your expertise and follow-through. You're the kind of person who ensures every pilot partner feels supported and excited about our solution.


• Collaborative Team Player: While you can single-handedly build a solution, you actively seek input and alignment with your teammates. You appreciate feedback, share knowledge openly, and mentor others by virtue of your domain experience.


• Organized and Detail-Oriented: Capable of juggling multiple customer projects while keeping meticulous track of integration details and timelines. You take pride in delivering reliable, error-free configurations and documentation.
  
  

• **3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.


• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**