Customer Service Representative

Overview

On Site
$16 - $18
Contract - W2
Contract - 6 Month(s)
100% Travel

Skills

Call Center
Customer Service
Database
Microsoft Excel
Calling
Calls
Inbound Calls

Job Details

About US:

At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 21 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.

Job Title Customer Service Representative
Location- Long Island City, NY Contract Role
ONSITE ROLE
Job Summary
Must have previous customer service and call center experience. Requires sound knowledge of Word, Excel in addition to excellent communication skills. Use computer databases and information technology systems to research information needed to respond to and track the progress of responses to customer inquiries. Send escalation emails and create service request for unresolved matters that need fur.

Duties:

  • Handles Heavy Incoming Call Volume

Cogent Infotech is a leading tech consulting firm headquartered in Pittsburgh, PA, offering cutting-edge digital transformation solutions in Cloud, Cybersecurity, Data Analytics and AI. ISO-certified and CMMI Level 3 appraised, we proudly partner with 70+ Fortune 500 companies and 150+ government agencies. Cogent is an equal opportunity employer and does not discriminate based on any protected status under applicable law

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