Customer Service

Onsite Mon- Thurs Remote- Friday Have Skill (Top 3):

• Communication, phone skills, customer service Self-starter, demonstrates initiative and works under minimal supervision; analytical/attention to details, ability to meet deadlines, MS Office, Demonstrated skill in project management, including planning, organizing, and coordinating work assignments to effectively meet tight and/or multiple deadlines, handling multiple tasks simultaneously, and in managing conflicting priorities and demands

Prior applicable job experience:

• Demonstrated skills in Customer Service; Issue Resolution; Time Management
• May require intermediate skills in Microsoft Office Suite as well as general business and/or accounting systems and subject matter knowledge applicable to the department assigned.
• This knowledge may include, but not be limited, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills.
• Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as needed basis.
• Must be comfortable with calling suppliers, establishing trust, and ensuring suppliers follow up on requested information to ensure suppliers receive payment, and/or update their data information as requested.
• Responds to internal or external issues and resolves, tracking the resolution
• Monitors overall workflow to ensure timely completion of projects and daily work requirements and meets defined customer service level agreements
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
• Recommends changes, updates, and processes for continuous improvement in areas of expertise.
• Meets established daily/weekly metrics
• Resolves issues arising from internal department functions, or as brought forth by internal or external customers.
• Tracks issues to resolution within department and in partnership with other groups.
• Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.