Customer Service

Job Summary
Reporting to the Vendor Relations Supervisor/Manager, this position will be responsible for the day-to-day maintenance of repairs process.
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Receives customer requests and coordinates vendors for completion of repairs or equipment requests.
• Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met.
• Continuous updates to customers and systems timely and accurately.
• Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner.
• Review and submission of quotes and information received from vendors to determine next steps, coordinating, or ordering of parts, and other trash management needs.
• Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently, and data is correct for reporting and billing purposes.
• Monitor Team email and systems for new or escalated requests and assist with coverage.
• Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed.
• Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement.
• Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies.
• Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
• Assist as necessary with the on-boarding process of all new vendors.

Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience

• Education: HS Diploma or GED (accredited)
• Experience: No previous experience required.