Customer Support Analyst

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Assist in coordinating audio-visual setup and videoconference support

Job Details

Job Details:

Title: Customer Support Analyst

Duration: 12 Months with high possibility of Extension

Location: Bartow, FL 33830

Job Duties:

*) Concentration and desire to work in desktop support.

*) Configure and deploy Information Technology resources. Includes, but is not limited to, desktops, laptops, printers, and mobile devices.

*) Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures.

*) Assist in coordinating audio-visual setup and videoconference support.

*) Assist with annual inventory scanning and equipment surplus.

*) Install, configure, and update software.

*) Participate in team projects, meetings, and assignments.

*) Responsible for reading and following the Department's Procedures and Policies.

*) Responsible for understanding and enforcing the Department's Policies and Procedures.

*) Responsible for documenting solutions to Technology issues.

*) Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources.

*) Perform other related duties as assigned.

*) Ability to lift up to 50 lbs and stoop.

*) Ability to climb/climb a ladder, squat, push, crawl, and bend in all types of weather.

Education:

*) High School diploma or equivalent and 1 year of work experience in the installation, maintenance, and technical support of workstation hardware. OR 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience. OR Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology-related courses.

Experience:

*) Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.