Overview
On Site
Depends on Experience
Contract - W2
Contract - 4 Month(s)
Skills
Customer Service
Customer Support
Job Details
Job Title: Specialist I, Admissions (ROPS)
Location: Englewood, CO
Duration: 4+ months with extensions
- GENERAL PURPOSE OF THE JOB: Provide Contact Center-based support via phone, email, fax, and web to facilitate placement requests for those patients who choose Client visiting or permanent dialysis; Facilitate the placement by using the tools and resources associated with DGS; Actively contribute to the Client Guest Services (DGS) CRM knowledge databases; Adhere to the process while contributing process improvement ideas to the team; Live the Client way of Team. The position will facilitate the arranging of dialysis placements while providing service delivery excellence to build and establish strong hospital relationships. The position will need to be knowledgeable of the other treatment options within Client (In-Center Self-Care, Nocturnal, as well as, traditional In-Center Hemodialysis). The position supports the community in the event of an emergency making emergency dialysis placements to calling patients and teammates during emergency events to make sure all are accounted for and safe. The position seeks feedback from our patients and center partners via telephone and e-mail surveys.
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