Data Center Operations Specialist

Title: Data Center Technical Support

Location: Newtown Square PA USA - Hybrid

Duration: 11+ Months

Position Summary:

About the Role:

We are looking for a highly capable and organized Operations Manager to assist in the execution of a complex, multi-site managed data center environment. This role will work closely with the Regional Manager and other internal stakeholders to ensure a structured operating model across 11 data centers in the Americas region.

Key Responsibilities:

• Coordinate planning, tracking, and reporting of milestones, deliverables, and risks.
• Assist in organizing site-level readiness, knowledge transfer sessions, and service cutovers.
• Maintain project documentation including dashboards, timelines, action trackers, and issue logs.
• Serve as liaison between internal teams and counterparts to facilitate smooth collaboration.
• Track service continuity KPIs and escalate risks or issues impacting business-as-usual operations.
• Assist with regular status reporting and communications to leadership and stakeholders.
• Helping to manage the Newtown Square Data Center for all Build and Support topics
• Guide technicians on all functional topics for build and support activities
• Responsible for the Asset Information Quality and Integrity
• Data Center Infrastructure Availability
• Data Center Security operations and Audit support
• Guide local 7x24 HW support model
• Quality mindset approach to all activities

Key Qualifications:

• 7+ years of experience in data center operations, infrastructure projects,or managed services environments.
• Strong project coordination and execution skills, ideally supporting large-scale operational programs.
• Familiarity with hands & feet operations, iMAC-D services, and hardware lifecycle processes in data center environments.
• Experience working with vendors and cross-functional internal teams across multiple geographies.
• Excellent organizational, communication, and stakeholder management