Overview
Hybrid
Depends on Experience
Full Time
Skills
Data Analysis Expertise
call center functions
Job Details
| Dear Applicant, We are excited to share an excellent opportunity with one of our leading clients for a Database Technical Support Specialist in Baltimore, MD Onsite If this role matches your expertise, please apply with your most updated resume for consideration. |
| Job Title: Database Technical Support Specialist |
| Location: Baltimore, MD On-site |
| Duration: Contract Position |
| Description of Work: |
| Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call center services effectively. Familiarity with leading call center applications such as Amazon Connect and Genesys. Responsible for providing technical and analytical support to several large contact center sites. Participate as a key technical resource during project implementations and provide authoritative technical guidance to the customer and project team. Demonstrate strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis. Identify research process improvements or develop new processes as needed Software Integration and Utilization: Leveraging Verint's reporting capabilities and other business intelligence tools to maximize software integration and utilization. SQL Database Management: Supporting SQL database operations for N8NN performance metrics reporting, ensuring accurate and efficient data handling. BI Migration Efforts: Facilitating the transition to new technologies such as Quicksight, Tableau, and WebFOCUS, enhancing business intelligence capabilities. All other duties as assigned or directed. |
| Basic Qualifications: Minimum knowledge, skills, abilities needed. |
| 5 years of experience in database administration and transformation. 3 years of experience as a reporting and visualization. Data Analysis Expertise: Proficiency in data analysis, SQL development, and database administration. ETL and Development Skills: Experience in ETL processes and development, ensuring seamless data integration and transformation. Reporting and Visualization: Competence in reporting and visualization, particularly with tools like Tableau, to effectively communicate insights. Data Modeling: Strong skills in data modeling to support strategic decision-making. |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.