Overview
Skills
Job Details
Please note that this is a 2-year contract position.
Requirements:
- Role is HYBRID (3 days onsite)
- Bachelors degree is required
- Must have experience with Deductions and Claims
- Will be investigating Deductions
- Work with service delivery issues
- If product is damaged, must assess if a credit is warranted
- Must have experience working with Stakeholders and managing the interactions
- Will work with Invoice to Cash Team
- MUST HAVE SAP EXPERIENCE
- Experience in Salesforce, and PRM knowledge would be ideal
- Should have some kind of Finance knowledge, or know the FInance side of Supply Chain)
- These are customer facing roles
- Must have strong Excel skills
- Must have excellent communication skills
- Must have at least 2 years of experience
Description:
The analyst role will investigation, analysis and timely resolution of customer deductions/claims.
Provide superior customer service by building collaborative relationships with external customers and internal business partners.
Gain in-depth knowledge of our customer business practices and internal policies/requirements.
Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans.
Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals.
Utilize process excellence tools & technology to identify account revenue trends.
Utilize Microsoft applications i.e. (Excel, Power Point, Word) as well as business applications such as: SAP, Business Warehouse, Comet.
Prepare and effectively present information in various settings and across organizational levels.
Duties will be carried out in compliance with all company, local, state and federal regulations and guidelines including FDA and DEA.
Top Three Skills: SAP knowledge (Atlas or ROTC), Communication, Independent
Applicants must provide their phone number. Reference job number A4973