Overview
On Site
Depends on Experience
Contract - W2
Contract - 24 Month(s)
Skills
Customer Engagement
Business Analysis
Business Communications
Customer Relationship Management (CRM)
Documentation
Salesforce.com
Reporting
Project Management
Sprint
Job Details
Deputy Client Engagement Manager - Salesforce
Location: Onsite, Rosslyn, Arlington County, VA 22209 (5 days per week)
We are seeking a Deputy Client Engagement Manager to join our team onsite in Rosslyn, VA. This individual will work directly with multiple business units in a highly dynamic and fast-paced environment. The role is focused on building and maintaining strong client relationships, capturing business and technical requirements, and ensuring smooth coordination across teams.
This is a people-first role for someone who thrives under pressure, can navigate ambiguity, and knows how to guide clients toward the right decisions using interpersonal skills, accountability, and empathy. The Deputy will report directly to the Client Engagement Manager.
Responsibilities
- Serve as the primary point of contact for assigned business units, owning the relationship and ensuring their needs are understood and addressed.
- Facilitate requirement gathering sessions, capturing technical and business process requirements.
- Develop a deep understanding of workflows, business processes, and dependencies across units.
- Partner closely with technical teams (developers, architects, analysts) to ensure accurate translation of requirements into deliverables.
- Track and resolve client issues and concerns promptly, escalating where appropriate.
- Anticipate client needs, identify risks, and proactively suggest solutions.
- Maintain clear documentation of requirements, decisions, and ongoing issues.
- Represent client interests during sprint planning, daily standups, and cross-team coordination sessions.
- Support the Client Engagement Manager in developing and maintaining overall engagement strategy.
- Foster strong trust-based relationships by being transparent, accountable, and willing to own mistakes.
- Provide feedback loops from clients to internal teams to drive improvements in processes and solutions.
Required Skills & Experience
- 3 5+ years of hands-on experience in the Salesforce ecosystem (Sales Cloud, Service Cloud, or related products).
- Proficiency in Salesforce fundamentals, including navigation, reporting, workflows, and user-level configuration.
- Strong interpersonal and communication skills; able to explain complex workflows and technical requirements in clear, client-friendly terms.
- Demonstrated ability to work onsite in a chaotic, high-pressure environment and remain composed and effective.
- Proven ability to own relationships, manage expectations, and guide clients to appropriate decisions.
- Strong organizational skills with the ability to balance multiple priorities across business units.
- Strong problem-solving and conflict-resolution abilities.
- Collaborative mindset with a willingness to step in and help where needed.
Education & Certifications
- Bachelor s degree in Business, Communications, Information Systems, or related field (preferred).
- Salesforce certifications (Administrator, App Builder, or similar) strongly preferred.
- Project management or business analysis certifications are a plus.
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