Deskside Supervisor

RESPONSIBILITIES:
Kforce has a client in Orlando, FL that is seeking a Deskside Supervisor responsible for the daily management of the Desk Side Operations support group that provides end user hardware support services to our clinicians and associates. Supported technologies include, but are not limited to; desktop computers, laptops, printers, desktop peripherals, desktop software, and serve as back up for multimedia technologies including conference support. The position is in Orlando with direct reports located in Orlando, Jacksonville and Pensacola. This role reports to the Manager of the Desk Side team.

Summary:
The Deskside Supervisor is responsible for daily task scheduling, managing the state of the ticket queue and assigning tickets to staff. In addition, the Supervisor is responsible for managing vacations, time keeping and coordinating the on-call rotation schedule. They will also manage day to day escalations, customer communications, discussing customer needs and providing suggestions to help facilitate workflows.

Responsibilities:
* Provide supervision of daily Desk Side team activities including monitoring individual work queues, assigning work and providing status updates, prioritization of tasks and coordination of resources, learning, understanding, and enforcing policy, maintaining SOP (Standard Operating Procedures) and reliable method documents
* Ensure the daily work queue is efficiently managed to meet SLA, expected by dates, minimizing, and evaluating breached and pended tickets
* Monitor staff tasks and efficiency
* Manage lifecycle of IT hardware assets including laptops, desktops, monitors, peripherals, and mobile devices

REQUIREMENTS:
* Bachelor's degree required
* Minimum of 3-5 years of experience required
* Excellent team and interpersonal skills
* Exceptional customer and communication skills
* Excellent judgement and strong organizational skills
* Ability to generate trust and build alliances with co-workers
* Decision making abilities that fall within in the Nemours standards
* Able to work with a minimum of supervision

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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