Overview
On Site
USD 65,000.00 - 80,000.00 per year
Full Time
Skills
Hardware Support
Printers
Multimedia
Performance Appraisal
Scheduling
Customer Communications
Workflow
Supervision
SOP
Standard Operating Procedure
SLA
Laptop
Mobile Devices
Inventory
Continuous Improvement
Asset Management
SAP BASIS
Coaching
Satellite
Computer Hardware
Repair
Management
Technical Support
Documentation
Knowledge Base
ServiceNow
SEP
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Desk Side Supervisor position will be responsible for the daily management of the Desk Side Operations support group that provides end user hardware support services to our clinicians and associates. Supported technologies include, but are not limited to; desktop computers, laptops, printers, desktop peripherals, desktop software, and serve as back up for multimedia technologies including conference support.
This position will be responsible for identifying, planning, and executing Desk Side related projects as well as ensuring the delivery of end user technology that meets the needs of the department. Along with the daily management of the team and managing tasks, this position will be expected to provide input for performance evaluation of the team including instituting disciplinary action as necessary.
The supervisor is responsible for daily task scheduling, managing the state of the ticket queue and assigning tickets to staff. In addition, the supervisor is responsible for managing vacations, time keeping and coordinating the on-call rotation schedule. The supervisor will also manage day to day escalations, customer communications, discussing customer needs and providing suggestions to help facilitate workflows.
Provide supervision of daily Desk Side team activities including monitoring individual work queues, assigning work and providing status updates, prioritization of tasks and coordination of resources, learning, understanding, and enforcing policy, maintaining SOP (Standard Operating Procedures) and reliable method documents. Ensure the daily work queue is efficiently managed to meet SLA, expected by dates, minimizing, and evaluating breached and pended tickets. Monitor staff tasks and efficiency.
Manage lifecycle of IT hardware assets including laptops, desktops, monitors, peripherals, and mobile devices.
Maintain an adequate spare parts inventory of hardware and supplies, ensuring Continuous Improvement methodology is used in daily management of par levels.
Coordinates with the Manager of Desk Side to ensure that equipment is ordered and received in a timely manner to prevent impact to daily operations and project timelines. Equipment is tracked in the asset management process. Establishes, modifies and maintains a hot swap equipment area and always ensures availability to meet business needs.
Conduct rounding sessions with each associate on a regular basis. Provide regular performance updates, coaching with active feedback of current staff performance and correction/recommendations to maintain metrics.
Manages support plan for Satellite PC Road Technicians to ensure regular visits and support provided to the Satellite Clinic facilities.
Ensure the weekly huddle and visibility board are current and updated with escalated issues.
Accurately document instances of hardware failure, repair, and removal. Escalate to management as required.
Create and maintain technical support documentation and knowledge base articles in ServiceNow.
ONSITE IN ORLANDO 5 DAYS A WEEK
Pay and Benefits
The pay range for this position is $65000.00 - $80000.00/yr.
Medical, vision, dental are provided along with 25 PTO days accrued over the year
Workplace Type
This is a fully onsite position in Orlando,FL.
Application Deadline
This position is anticipated to close on Sep 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Desk Side Supervisor position will be responsible for the daily management of the Desk Side Operations support group that provides end user hardware support services to our clinicians and associates. Supported technologies include, but are not limited to; desktop computers, laptops, printers, desktop peripherals, desktop software, and serve as back up for multimedia technologies including conference support.
This position will be responsible for identifying, planning, and executing Desk Side related projects as well as ensuring the delivery of end user technology that meets the needs of the department. Along with the daily management of the team and managing tasks, this position will be expected to provide input for performance evaluation of the team including instituting disciplinary action as necessary.
The supervisor is responsible for daily task scheduling, managing the state of the ticket queue and assigning tickets to staff. In addition, the supervisor is responsible for managing vacations, time keeping and coordinating the on-call rotation schedule. The supervisor will also manage day to day escalations, customer communications, discussing customer needs and providing suggestions to help facilitate workflows.
Provide supervision of daily Desk Side team activities including monitoring individual work queues, assigning work and providing status updates, prioritization of tasks and coordination of resources, learning, understanding, and enforcing policy, maintaining SOP (Standard Operating Procedures) and reliable method documents. Ensure the daily work queue is efficiently managed to meet SLA, expected by dates, minimizing, and evaluating breached and pended tickets. Monitor staff tasks and efficiency.
Manage lifecycle of IT hardware assets including laptops, desktops, monitors, peripherals, and mobile devices.
Maintain an adequate spare parts inventory of hardware and supplies, ensuring Continuous Improvement methodology is used in daily management of par levels.
Coordinates with the Manager of Desk Side to ensure that equipment is ordered and received in a timely manner to prevent impact to daily operations and project timelines. Equipment is tracked in the asset management process. Establishes, modifies and maintains a hot swap equipment area and always ensures availability to meet business needs.
Conduct rounding sessions with each associate on a regular basis. Provide regular performance updates, coaching with active feedback of current staff performance and correction/recommendations to maintain metrics.
Manages support plan for Satellite PC Road Technicians to ensure regular visits and support provided to the Satellite Clinic facilities.
Ensure the weekly huddle and visibility board are current and updated with escalated issues.
Accurately document instances of hardware failure, repair, and removal. Escalate to management as required.
Create and maintain technical support documentation and knowledge base articles in ServiceNow.
ONSITE IN ORLANDO 5 DAYS A WEEK
Pay and Benefits
The pay range for this position is $65000.00 - $80000.00/yr.
Medical, vision, dental are provided along with 25 PTO days accrued over the year
Workplace Type
This is a fully onsite position in Orlando,FL.
Application Deadline
This position is anticipated to close on Sep 22, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.