Overview
On Site
Full Time
Skills
End-user training
Attention to detail
Information Technology
Computer hardware
People skills
Operating systems
Microsoft Office
Disk imaging
TCP/IP
Microsoft Outlook
Systems engineering
Security clearance
Design of experiments
Data
Administration
Research
Communication
Management
Microsoft Windows
Encryption
Virtualization
iOS development
Android
DNS
DHCP
Virtual private network
Microsoft Exchange
Printers
SAP BASIS
Policies
FOCUS
Job Details
Job ID: 2407053
Location: GERMANTOWN, MD, US
Date Posted: 2024-05-17
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No
Description
Responsibilities/ Skills:
Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
Document, maintain, upgrade and replace hardware and software systems.
Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
Provides end user training where required.
Ability to shift between projects/tasks to keep up with workload.
Strong communication/people skills
Highly self motivated and directed, with attention to detail.
Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites
Experience with desktop encryption methods
Working knowledge of virtualization technologies
Experience with desktop image management
Experience with anti-virus technologies and troubleshooting
Familiarity with IOS, and Android mobile operating systems
Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations
Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
Peripherals setup & support such as printers, scanners, etc.
Other duties as assigned
Qualifications
TYPICAL EDUCATION AND EXPERIENCE:
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Location: GERMANTOWN, MD, US
Date Posted: 2024-05-17
Category: Information Technology
Subcategory: Technical Svcs
Schedule: Full-time
Shift: Day Job
Travel: Yes, 10 % of the Time
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: DOE Q
Potential for Remote Work: No
Description
Responsibilities/ Skills:
Identify, prioritize and resolve reported problems including data, account administration, desktop hardware/software, including application issues.
Research, resolve, and respond to end-user issues/problems received via email, telephone, or escalations, and provide support on desktop systems.
Document, maintain, upgrade and replace hardware and software systems.
Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
Provides end user training where required.
Ability to shift between projects/tasks to keep up with workload.
Strong communication/people skills
Highly self motivated and directed, with attention to detail.
Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites
Experience with desktop encryption methods
Working knowledge of virtualization technologies
Experience with desktop image management
Experience with anti-virus technologies and troubleshooting
Familiarity with IOS, and Android mobile operating systems
Basic understanding of TCP/IP, DNS, DHCP, and VPN configurations
Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
Peripherals setup & support such as printers, scanners, etc.
Other duties as assigned
Qualifications
TYPICAL EDUCATION AND EXPERIENCE:
- Bachelors and 0 years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
- Must have 1-2 years in deskside support
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.