Deskside Technician II

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What do you need to succeed?Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardwareAble to uphold a positive attitude at all times, even under stressful conditionsExperience supporting remote facilities and usersExcellent verbal and written communication skillsHigh level of professionalism and strong personal interaction skillsAbility to perform in-depth research and troubleshooting for complex technical issuesAbility to prioritize and complete all work tasks with minimal supervisionAbility to walk, bend, stand for long hours, and lift equipment up to 50 poundsAbility and willingness to learn new technologiesHigh School Diploma (required)Deskside / Desktop / End User Computer experience, ideally in a corporate environmentProven ability to handle challenging, rapid-response user supportProven ability to balance, prioritize and organize multiple tasks Desired CharacteristicsA+ CertificationMicrosoft Certified Professional (MCP)ITIL FoundationsLean Six Sigma









* Supporting IT equipment in large corporate environment

* Desktop/laptop tech support (Windows Pc's)

* Windows 7/10 operating systems

* Support mobile devices, printers, scanners, wireless, VPN, etc.

* IMAC Support - IT equipment Install/Move/Add/Change

* Maintain repairs, spare parts, and components

* Research and troubleshoot problems

* Maintain system configurations and documentation

* Track and resolve customer incidents and requests through the client's ticketing tool

* Troubleshoot and resolve hardware and software issues for Windows devices

* Backup, restoration, and migration of user data

* Smart Hands support with networking, server, and telecommunications technologies

* Printer and peripheral device support

* Inventory management of IT assets including asset auditing

* Ability to research and follow appropriate KB articles

* Ability to work on-call and other after-hours support needs

* May provide Executive support

* Various other tasks associated with deskside services

* May need to be available to provide support at other client locations as needed

* Other duties as assigned

* New hire build setups and replacement of PC's that require it.

* Complete and troubleshoot Data Migration from old pc to new pc when doing replacements.

* Test and clean PCs, laptops and other related hardware as needed.

* Maintain, analyze, and troubleshoot software and computer peripherals as needed.

* Set up, configure and add all required hardware during upgrade or replacements.

* Restore all user and configuration data from user's backup.

* Provide technical support to end users via telephone or at their desk.

* Assure that all tickets requiring follow up work and/or calls are resolved to closure within target SLA's.

* Assist in researching and documenting improvements to processes upon discovery.

* Assist coworkers in resolution of end users' technical issues post migration.

* Assist with inventory and disposals when needed.

* Able to perform in a fast-paced environment..

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making;