Overview
On Site
USD 63,500.00 - 74,500.00 per year
Full Time
Skills
Remote Support
Field Service
Employment Authorization
End-user Computing
Tablet
Thin Client
Mobile Devices
Laptop
Auditing
Management
Network
Servers
Operating Systems
Computer Networking
Virtual Private Network
Routing
TCP/IP
Network Analysis
Issue Tracking
ServiceNow
Microsoft Windows
Analytical Skill
Customer Service
HIS
Repair
OS X
Computer Hardware
Technical Support
Videoconferencing
Audiovisual
Job Details
Cognizant is seeking a Desktop Support/Field Services Technician for a full-time opportunity in New York City, NY. This role will be worked onsite from our client's office in New York City, NY.
Qualified candidates will have valid US work authorization.
The salary range for this role is between $63,500 and $74,500
Applications will be accepted till 9/19/2025.
Responsibilities
Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients' mobile devices and peripherals
Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
Answering customer inquiries and providing support at Tech Lounge.
Solving computer issues and prioritizing customer inquiries.
Installing new programs, managing updates and providing technical support.
Hands and feet support for network servers and conferencing teams
Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.
Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred
Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
Experience with a ticketing system- ServiceNow
Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
Analyze troubleshooting and repair a wide variety of PC & MacOS problems related to hardware and software
Assist in developing and documenting improvements to current processes
Provide technical support for events video conferencing and audio/visual setups.
Qualified candidates will have valid US work authorization.
The salary range for this role is between $63,500 and $74,500
Applications will be accepted till 9/19/2025.
Responsibilities
Use tools and processes to support end-user computing devices including desktops laptops Apple devices tablets thin clients' mobile devices and peripherals
Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
Answering customer inquiries and providing support at Tech Lounge.
Solving computer issues and prioritizing customer inquiries.
Installing new programs, managing updates and providing technical support.
Hands and feet support for network servers and conferencing teams
Installing maintaining and troubleshooting required client software and hardware whether onsite or remotely.
Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required. Experience in Mac Operating system installation and
Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred
Troubleshoot and resolve tickets within SLAs related to operations and end-user requests
Experience with a ticketing system- ServiceNow
Expected to have in-depth knowledge of the latest technology used in Mac\Windows computers and systems.
Excellent analytical and customer service skills are required to understand the requirements of the clients and the problems arising in the systems.
Must constantly update his/her knowledge and skills to execute job responsibilities efficiently.
Analyze troubleshooting and repair a wide variety of PC & MacOS problems related to hardware and software
Assist in developing and documenting improvements to current processes
Provide technical support for events video conferencing and audio/visual setups.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.