Desktop Engineer - 3rd Shift Nights

Overview

Hybrid
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)

Skills

Desktop Engineer
Master Data Management
Microsoft Exchange
ITIL
DHCP
Dragon NaturallySpeaking
DNS
Microsoft Office
Mobile Device Management
Active Directory
AirWatch
LAN
Laptop
WAN

Job Details

Role: Desktop Engineer - 3rd Shift Nights

Location: Newark, NJ

Duration: 6 Months

Interview: MS-Teams/Webex/Video

Work Arrangement: This position will be on site for the first month and then remote after that.

Short Description:

We are looking for a qualified Desktop Engineer for the 3rd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.

Complete Description:

This is a fully remote role providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary. This position will be on site for the first month and then remote after that.

Troubleshoot Desktop LAN, server, wi-fi and connectivity issues.

Utilize ticketing system to track email submissions and managing phone support efforts.

Manage Windows Active Directory and Exchange.

Work closely with other IT employees on system maintenance and configuration projects.

Work closely with other employees on interdepartmental projects.

Maintain accurate asset management records.

Work with vendors and manufacturers on repair and maintenance of IT equipment.

Requirements:

College degree and/or 4-6 years' experience providing end user support

Ability to help employees solve hardware and software problems and fulfill requests.

Experience with Windows Active Directory& Office 365.

Experience troubleshooting network issues in large office /Enterprise setups.

Experience supporting and troubleshooting printer systems.

Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.

Strong customer service and communication skills.

Experience taking user calls utilizing an IVR system, preferably Avaya.

Must be able to cover one weekend shift and holidays that land on your coverage days.

Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges & escalations is a plus.

MDM experience, specifically Airwatch, is a plus.

Skill Required / Desired Amount of Experience

- Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts Required 5 Years

- Experience taking user calls utilizing an IVR system, preferably Avaya Required 5 Years

- Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change. Major Incident management experience, i.e., opening outage bridges Required 5 Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.