Desktop Engineer - Voice Scope in Stamford, CT (Onsite, Local Only)

Request Title: Desktop Engineer - Voice Scope in Stamford, CT (Onsite, Local Only)
Qty: 2
Pay Rate: $41.83 on C2C, $37.35 on W2
Desired Start Date: 6/1/2024
Duration: 12 Months, Hrs/Wk: 40
End Client: Fujitsu & their client
Work Location: Stamford, CT (Onsite)

Description:
Desktop Engineer IV Voice Scope
- Manage voice recording servers (includes health checks, daily/weekly audio checks, adding/deleting users). Resolves hardware issues (i.e. broken handset, bad speaker/microphone). New user training on turret Installation of headset for turret user.
- Testing/troubleshooting of customers directs
- Cabling for new T1's into Unigy backroom equipment
- Changes to the user turret configurations (adding additional speaker modules etc.) Low voltage cabling support
- Provide support primarily in Stamford and occasionally in Trumbull
- Daily operational checks of the voice recording and trader voice systems will be completed and documented per NMWSI process on all business days (except US holidays). Measurement of achievement will be provided monthly with minimum service level of 95% required to meet the delivery target. Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer to request replacement of the site resourse or termination of service.
- Assigned service requests will be processed within 3 business days. Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target. Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource.
- Incident management will adhere to the service levels as defined in the customer policy and procedures. Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource.
- Change management will adhere to the services levels as defined in the customer policy and procedures. Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource.