Desktop Engineering Specialist

Desktop Engineering Specialist L3 (Intune/SCCM Administration, and O365)
Location: Greensboro, NC (Hybrid of minimum of 3 days/week onsite with possibly 1-2 days remote will vary depending on needs)
Contract Duration February 2024 March 31, 2025 This Client Engineering Specializt will be the most senior member of the desktop team supporting a 1000+ end user international organization and is responsible for providing Tier 3 support, end-user platform engineering, desktop engineering and configuration management. Duties will include the following:

• Design, install, and maintain customer Windows-based architecture environments using Microsoft Endpoint Configuration Manager (MECM) and Endpoint Manager (Intune) while managing full lifecycle approach to end user computing applications provided to our customers.
• Participate with both the long-term strategic planning for customers as well as the day-to-day requirements to maintain a stable, productive, and secure environment.
• Create and deploy custom configurations and applications.
• Create and deploy custom configurations and applications.
• Perform OS and application packaging.
• Utilize ITSM methodologies and software to provide incident and change management.
• Manage licenses and assets.
• Develop and evolve SOPs for desktop and software management.
• Custom reporting and dashboard creation within UEM tools to include PowerBI.
• Deployment compliance evaluation and stakeholder reporting.
• Regular collaboration with IT support peers and IT executives.
• Escalation and collaboration with application support vendors.
• Image Management: endpoint (PC and Server) operating system build, customizations (task sequence), and deployment.
• Operating system version upgrade provisioning and deployment.
• ITIL foundations use ITSM tools to include inventory, incident, request, problem, change and release management activities.
• Regular use of PowerShell scripting.
• Testing and distribution of authorized patches.

Required Skills and Expertise:

• Over five years of IT experience with over two years in client desktop engineering.
• Strong experience working with Client Engineering including the following:
• Performing Intune/SCCM Admnistration
• Supporting Windows, MS 365 and Active Directory support and Troublehshooting.
• Strong experience in Client Engineering (Intune/SCCM Administration, and O365 experience)
• Skilled in performing application packaging and deployment within targeting UEM applications such as MS Endpoint Configuration Manager, and Intune.
• Windows 10 deployment experience.
• Ability to write automation skills using PowerShell.
• 3 years Windows Desktop OS administration experience with extended knowledge of Windows 10
• Windows 10/11 troubleshooting skills
• Experience with Windows Server 2016/2019 interface and management
• Knowledge of Microsoft Group Policy Objects and Group Policy Preferences
• Strong writing skills for client facing documentation and executive-level communications
• Strong technical troubleshooting and analytical skills
• Skilled in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
• Experience with Microsoft cloud licensing; Microsoft 365 E3 and E5, EM+S, Intune, or Office 365 E3 is a plus

Desired Skills and Expertise:

• Microsoft Endpoint Configuration Manager or Endpoint Manager experience is a plus