Desktop Support - Only Local to - North Carolina

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 2 Year(s)
Able to Provide Sponsorship

Skills

Microsoft Windows
Active Directory
Asset Management
Computer Hardware
Customer Service
Onboarding
Organizational Skills
ProVision
Shipping
Testing
Tier 3

Job Details

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Required

5

Years

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Required

5

Years

Image or provision new equipment hardware & provide to customer

Required

5

Years

Use strong organizational skills to track onboarding & shipping activities based on customer requests.

Required

5

Years

Follow asset management processes to ensure proper customer billing

Required

5

Years

Testing Intune processes for Tier 3 team & providing feedback

Required

5

Years

Test upgrades and software changes

Required

5

Years

Install software following security & internal processes

Required

5

Years

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond

Required

3

Years

Basic knowledge of Macintosh Apple devices with a willingness to learn

Required

3

Years

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.