IT Support Technician || Bangor, Maine

Overview

On Site

Accepts corp to corp applications

Contract - W2

Contract - Independent

Contract - 06 Month(s)

Skills

Desktop Support

technical support

PC Support

Job Details

VDart Inc is the leading global provider of digital solutions, products and talent management company providing digital technology solutions in Automotive, Manufacturing, Energy & Utilities and Healthcare Industries. Led by a strong global team located across 10 countries including USA, Canada, Mexico, Brazil, UK, Japan, Australia & India. We are currently accepting applications from staffing firms for our Preferred Partner Program, where we align niche staffing firms with specific verticals based on their strengths. To apply, please visit: ;/p>

Job Title: IT Support Technician

Location: Bangor, Maine - Onsite

Duration: / Term: 12+ months Contract

Job Description:

Qualification:

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Partner will provide

(a) Mid-level analysis and technical support for customers and their networked computers and peripherals.

(b) Interface with multiple levels of end users, management, VIPs and local technical staff.

Main Responsibilities include:

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
To provide infrastructure administration functions
Providing on-site cover from 8:00 1700 hours Mon- Fri as part of a shift arrangement
Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
Taking ownership of issues through to resolution on all appropriate requests.
Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
Move equipment associated with escalated help desk incidents and service requests
Performing asset inventory activities as needed.
Trains and orients staff on use of hardware and software.
Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
Works with procurement staff to purchase hardware and software.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technical Skills

Excellent skills in user IT infrastructure Desktops, Laptops, Printers, Handhelds, Smartphone etc
Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Administration experience of MS Active Directory users & groups, policies and management concepts
Effective communication by Engineer in English and local languages is mandatory

Soft Skills

Excellent communication and conversation skills (Verbal and Written - English and local language) Additional language skills (English and local language)
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
Strong customer service skills
Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
A self-starter with ability to work on their own initiative
To work through issues analytically to a successful conclusion
Must be detail oriented and self-motivating
Experience of managing and leading a geographically and culturally diverse team

Desired Experience

At least 2 - 3 years of experience in the field or in a related area required
Prior experience on Desktops, Workstations, Notebooks and Printers
Collaboration experience including remote control of PCs and video conferencing knowledge
Deliverables to include ensuring the proper levels of run and maintain support and hands-on assistance for IT infrastructure projects /upgrades (workstations)
Strong Microsoft Office skills (Outlook, Word, and Excel)
Thorough understanding of Outlook's calendaring tool
Understanding of Exchange functional accounts and how they are used within Microsoft technologies
Background security check required

Certification requirements

Knowledge of basic Networking and other technologies
Fundamental ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred
Good to have basic understanding of Client Server Architecture, OS
CCNA/MCP/MSCA Preferred

Education requirements

Bachelor's Degree or Equivalent

Terms & Conditions

Willing to sign Service agreement (As applicable)
Willing to relocate, if required
Willing to work in 24*7 environment

Key Skills:

Desktop Support, PC Support, IT Support, Technical Support

Referral Program: Ask our recruiting team about how you can be a part of our referral program. If you refer a candidate with the desired qualifications and your candidate accepts the role, you can earn a generous referral fee. We want to hire the best talent available and are committed to building great teams and partnerships.

We are Equal Employment Opportunity Employer.

VDart Inc

Alpharetta, GA

Job Details

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