Desktop Support Analyst - 100% Onsite - Full time Only - Must come from financial or law firms

CUrrent law firm experience strongly preferred.

The Desktop Support Analyst is a key member of the End User Computing Support group in the Information Technology department and will serve in a variety of roles under the direction of the Manager of End User Computing. The Desktop Support Analyst position provides technical assistance to a large and varied end-user population both on-site and remote. Support responsibilities include set up of desktops, laptops, tablets, smart phones, printers, video conferencing, audio conferencing, software and user training.

Responsibilities

• Provide end user support for any technical issues including but not limited to the desktop, phones, mobile devices, network and application.
• Configures workstations for new users and upgrades existing equipment and software. Sets up and maintains network and telecommunication systems.
• Work closely with all levels of IT to quickly resolve hardware, AV/Conference or Telephony issues. Identify, track, troubleshoot and diagnose ongoing issues; provide recommendations, communicate effectively and follow through on resolution.
• Identify and provide (when applicable) training for users.
• Set up, support and maintain fleet of computers, laptops, terminals, and printers.
• Keep computers current with OS version as well as all applications installed.
• Identify, diagnose, solve and/or track to resolution hardware and software problems.
• Differentiate between hardware and software problems.
• Provide on & occasionally off site support to end users home, client sites or remote offices.
• Test and evaluate hardware as assigned.
• Conduct project related research as assigned.
• Write, review and/or maintain technical documentation for administration tasks and for installation and configuration of software and hardware.
• Move and set up computer equipment, phones, printers and mobile devices based for onboarding and off-boarding of staff.
• Provide support and set up for video conference, mobile devices and IP telephony (VOIP) systems.
• Provide support for creation, deletion and modification of user\phone profiles using Cisco Call Manager.
• Keep inventory of all onsite, short\long term firm issued equipment including WFH setups.
• Must be able to work outside of regular hours in order to accommodate complete business needs..
• Perform routine conference room check to ensure they are properly maintained and updated
• Perform other duties as assigned.

Qualifications

• Experience with testing and troubleshooting PC's, phones and laptops
• Excellent verbal communication skills required
• Excellent customer relationship skills required
• The ability to work with a small, highly agile team
• The ability to adapt to rapidly changing requirements and strategies