Desktop Support Analyst

Overview

On Site
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

Active Directory Admin (15+) with account/access management
ServiceNow ticketing
AvePoint
Cayosoft
Apple Management Console
PM
Security Policies/standards
Account Management
Active Directory
Analytical Skill
Communication
Computer Hardware
IT Service Management
Identity Management
Onboarding
Performance Management
Documentation
IT Infrastructure
IT Operations
Management
Network
Conflict Resolution
Service Desk
Service Level
ServiceNow
Status Reports
Customer Satisfaction
Customer Service
Data Security
IT Security
Pick
Problem Solving
Project Management
SAP BASIS
Service Delivery
System Security
Preventive Maintenance
HIS
User Guides
Writing

Job Details

Job ID: NC-0715)
Onsite/Local Desktop Support Analyst (12+/A+/ITIL) with Active Directory/Windows/Office, software/hardware installation/repair, Apple, ServiceNow, and vendor management experience
Location: Raleigh NC(CoR-IT)
Duration: 12 Months

Skills:
Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions. Required 2 Years
Collaborate with customers, service desk, and technical services. Required 2 Years
Diagnose and resolve technical issues Required 2 Years
Handle hardware and software installations, repairs, maintenance, and upgrades. Required 2 Years
Ensure follow-up services or issue escalation. Required 2 Years
Coordinate vendor repair services. Required 2 Years

Job Description:
Position: Enterprise IT Operations Specialist (Technology Specialist)
Provide IT support for Microsoft Active Directory and other Microsoft platforms via web-based solutions.
Collaborate with customers, service desk, and technical services.
Diagnose and resolve technical issues.
Document each task.
Escalate complex issues as needed.
Handle hardware and software installations, repairs, maintenance, and upgrades.
Ensure follow-up services or issue escalation.
Coordinate vendor repair services.
Offer end-user training when required.
Build positive customer relationships.

Education and Experience
Associate's Degree in information technology or directly related field and two years of related technology support experience.
OR
An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.
Preferred Licensing/Certifications
Microsoft, A+, ITIL
Desired Skills
Customer-oriented
Manages and prioritizes workload
Proficient in Microsoft Windows and Office
Technical support experience with Apple products (a plus)
Creative problem solver
Knowledge of ITIL Framework
Experience in IT Service Management (ServiceNow a plus)
Familiarity with end-user computing technologies
Active Directory management
Strong organizational skills, detail-oriented
Innovative and results-driven
Effective verbal and oral communicator
Collaborative team player
Ability to diagnose complex systems and provide guidance quickly
Vendor management

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.