Overview
On Site
USD 25.34 - 29.34 per hour
Contract - W2
Contract - Independent
Skills
SAP BASIS
Mergers and Acquisitions
Technical Support
Software Installation
Onboarding
Account Management
Network
Printers
Management
Remote Support
Microsoft Windows
Operating Systems
Microsoft Office
Microsoft Azure
Active Directory
Cloud Computing
Disk Imaging
Hardware Troubleshooting
Audiovisual
Conflict Resolution
Problem Solving
Customer Service
Microsoft Technologies
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.
Responsibilities:
Deliver onsite technical support to resolve end-user issues efficiently and effectively.
Manage and resolve escalated support tickets, ensuring timely solutions.
Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.
Perform software installation, uninstallation, and troubleshooting on approved applications.
Offer onboarding and offboarding support for employees, including device setup and account management.
Maintain and support conference room equipment and audiovisual systems.
Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.
Administer and manage Active Directory accounts, ensuring proper access and security.
Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.
Requirements
At least 3 years of experience in desktop support or a related technical role.
Proficiency in Windows 10 and 11 operating systems.
Hands-on experience with Microsoft Office 365 and Active Directory management.
Familiarity with Azure Active Directory and cloud-based services.
Knowledge of desktop imaging and hardware troubleshooting.
Experience with audiovisual equipment and conference room support.
Strong problem-solving skills and ability to provide excellent customer service.
Competence in using tools such as Intune, Defender, Duo, and other Microsoft technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Cambridge, MA. This role involves providing comprehensive technical support for end-users, including both traditional desktop services and advanced cloud-related tasks within Azure. The ideal candidate will possess a strong background in Windows environments and demonstrate exceptional customer service skills while addressing a variety of technical challenges.
Responsibilities:
Deliver onsite technical support to resolve end-user issues efficiently and effectively.
Manage and resolve escalated support tickets, ensuring timely solutions.
Provide assistance with both traditional desktop support tasks and advanced cloud services within Azure.
Perform software installation, uninstallation, and troubleshooting on approved applications.
Offer onboarding and offboarding support for employees, including device setup and account management.
Maintain and support conference room equipment and audiovisual systems.
Troubleshoot and resolve printer-related issues, including network, multifunction, and label printers.
Administer and manage Active Directory accounts, ensuring proper access and security.
Utilize tools such as Intune, Defender, and other Microsoft technologies to enhance system performance and security.
Requirements
At least 3 years of experience in desktop support or a related technical role.
Proficiency in Windows 10 and 11 operating systems.
Hands-on experience with Microsoft Office 365 and Active Directory management.
Familiarity with Azure Active Directory and cloud-based services.
Knowledge of desktop imaging and hardware troubleshooting.
Experience with audiovisual equipment and conference room support.
Strong problem-solving skills and ability to provide excellent customer service.
Competence in using tools such as Intune, Defender, Duo, and other Microsoft technologies.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.