Desktop Support Analyst

  • Providence, RI
  • Posted 14 hours ago | Updated 2 hours ago

Overview

On Site
USD 22.16 - 25.66 per hour
Contract - W2
Contract - Independent

Skills

Remote Support
SAP BASIS
Technical Support
Customer Service
Collaboration
Migration
Active Directory
Computer Hardware
Microsoft Windows
Operating Systems
Disk Imaging
Communication
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET

Job Details

Description

We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Providence, Rhode Island. In this role, you will play a critical part in ensuring a smooth and efficient migration to Windows 11 for our organization. This position requires hands-on technical expertise and a commitment to providing outstanding customer service.

Responsibilities:
Conduct in-person migrations of devices to Windows 11, ensuring proper setup and functionality.
Adhere to a detailed migration script to maintain consistency and accuracy during the upgrade process.
Offer on-site technical support, addressing Level 1 and Level 2 tickets in a timely and meticulous manner.
Deliver exceptional customer service by clearly communicating with users and resolving their technical concerns.
Collaborate with the project team to ensure the migration stays on schedule and aligns with organizational goals.

Requirements

Proficiency in PC desktop and workstation support.
Strong knowledge of Active Directory and its functionalities.
Experience with desktop hardware troubleshooting and maintenance.
Familiarity with Microsoft Windows 10 and Windows 11 operating systems.
Hands-on expertise in desktop imaging solutions such as Autopilot or Intune.
Excellent communication skills and the ability to explain technical concepts to non-technical users.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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