Overview
On Site
USD 21.77 - 27.00 per hour
Contract - W2
Contract - Independent
Skills
SAP BASIS
Technical Support
Microsoft Office
Microsoft Outlook
Application Support
Remote Support
Hardware Installation
Cabling
Software Troubleshooting
Communication
Workday
Organizational Skills
Attention To Detail
Management
Computer Hardware
Microsoft Windows
Operating Systems
Enterprise Software
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a skilled and reliable Desktop Support Analyst to join our team on a long-term contract basis in Sacramento, California. This position focuses on providing hands-on technical support during a large-scale hardware deployment, ensuring smooth operations and excellent user experiences. The ideal candidate will have a customer-first mindset, technical expertise, and the ability to work efficiently in dynamic environments.
Responsibilities:
Perform daily hardware installations and replacements, including PCs, monitors, cables, and peripherals.
Troubleshoot and verify the functionality of newly installed hardware and software.
Provide technical support for Windows 11, Microsoft 365, Teams, Outlook, and OneDrive.
Assist users with password resets, account access issues, and general troubleshooting.
Deliver basic technical assistance to Mac users, including application support.
Manage the deployment of 40-60 devices per day per team, ensuring accuracy and adherence to timelines.
Walk extensively through office buildings to complete equipment installations and replacements.
Maintain professionalism and clear communication while interacting with end-users during setup.
Document completed work and escalate unresolved issues to the appropriate teams.
Ensure proper logging and return of replaced equipment for decommissioning or recycling.
Requirements
Minimum of 1-2 years of experience in a field technician, desktop support, or hardware deployment role.
Proficiency in hardware installation, cable management, and basic software troubleshooting.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Physical capability to walk extensively, lift, and carry equipment throughout the workday.
Excellent organizational skills with attention to detail and time management.
A customer-focused approach with a proactive and solution-oriented mindset.
Familiarity with large-scale hardware refresh or deployment projects is preferred.
Basic understanding of Windows operating systems and enterprise software environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a skilled and reliable Desktop Support Analyst to join our team on a long-term contract basis in Sacramento, California. This position focuses on providing hands-on technical support during a large-scale hardware deployment, ensuring smooth operations and excellent user experiences. The ideal candidate will have a customer-first mindset, technical expertise, and the ability to work efficiently in dynamic environments.
Responsibilities:
Perform daily hardware installations and replacements, including PCs, monitors, cables, and peripherals.
Troubleshoot and verify the functionality of newly installed hardware and software.
Provide technical support for Windows 11, Microsoft 365, Teams, Outlook, and OneDrive.
Assist users with password resets, account access issues, and general troubleshooting.
Deliver basic technical assistance to Mac users, including application support.
Manage the deployment of 40-60 devices per day per team, ensuring accuracy and adherence to timelines.
Walk extensively through office buildings to complete equipment installations and replacements.
Maintain professionalism and clear communication while interacting with end-users during setup.
Document completed work and escalate unresolved issues to the appropriate teams.
Ensure proper logging and return of replaced equipment for decommissioning or recycling.
Requirements
Minimum of 1-2 years of experience in a field technician, desktop support, or hardware deployment role.
Proficiency in hardware installation, cable management, and basic software troubleshooting.
Strong communication skills with the ability to explain technical concepts to non-technical users.
Physical capability to walk extensively, lift, and carry equipment throughout the workday.
Excellent organizational skills with attention to detail and time management.
A customer-focused approach with a proactive and solution-oriented mindset.
Familiarity with large-scale hardware refresh or deployment projects is preferred.
Basic understanding of Windows operating systems and enterprise software environments.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.