Overview
On Site
BASED ON EXPERIENCE
Contract - Independent
Contract - W2
Skills
Remote Support
Service Desk
Audiovisual
AV
Oracle Linux
Customer Service
Operating Systems
Hardware Troubleshooting
Dragon NaturallySpeaking
DNS
Microsoft Exchange
Citrix
Configuration Management
Master Data Management
Mobile Device Management
Microsoft SCCM
Inventory Control
Microsoft
Microsoft WSUS
Microsoft Azure
Microsoft Windows
Analytics
Microsoft Office
Customer Support
ITIL
Agile
End-user Computing
Printers
Cabling
Communication
SANS
Documentation
Job Details
Job Tittle: : Desktop Support Analyst
Location : Redwood City, CA - Onsite
Hire Type: 6 months Contract
Few things to be kept in Mind
Required Technical and Professional Expertise
" 8 + years experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
" and technologies such as AD, DNS, Exchange, and Citrix.
" 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
" Basic experience in troubleshooting and working with Apple devices is an added advantage.
" Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
" Understanding of Windows 11-MUST new features, feature updates, and industry best practice processes.
" Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
" Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
" Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
" Active technical certifications would be an asset.
" ITIL-Foundation and Agile experience must
Physical Requirements for EUC Endpoint role :
" The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes.
" The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.
Preferred Technical and Professional Expertise
" Exceptional verbal and communication skills
" Unparalleled Listening and Comprehension capabilities
" Proven service industry front line experience with handling high value/critical customers
" Ability to type 35-40 words per minute to capture important details on a call for documentation
Location : Redwood City, CA - Onsite
Hire Type: 6 months Contract
Few things to be kept in Mind
- Excellent communication skill
- Ready for immediate joining in 2 weeks No Remote This is 100 Percent onsite role
- Exp in Service desk Incident calls SNOW ticketing
- Clear background
- Ability to set up AV rooms
- WINDOW 11 MUST
Required Technical and Professional Expertise
" 8 + years experience customer service and support of Windows Operating systems in a global enterprise environment from both software and hardware troubleshooting standpoint.
" and technologies such as AD, DNS, Exchange, and Citrix.
" 6 + years of experience with Configuration Management, MDM and Deployment methods with SCCM and Intune.
" Basic experience in troubleshooting and working with Apple devices is an added advantage.
" Experience with deployment methods including inventory control, security baselining, patching, software, and application deployments.
" Understanding of Windows 11-MUST new features, feature updates, and industry best practice processes.
" Understanding of Microsoft Patching Cycles & Policies, best practice processes. (ex. WSUS, Win10 Update Rings)
" Knowledge of new and emerging enterprise technologies (ex: Azure, Intune, Windows Analytics, Autopilot)
" Understanding of Office 365 or Microsoft 365 technology and any other client support or project interaction.
" Active technical certifications would be an asset.
" ITIL-Foundation and Agile experience must
Physical Requirements for EUC Endpoint role :
" The ability to lift 25/50 pounds regularly. Moving Monitor/Printers boxes.
" The ability to move safely over uneven terrain or in confined spaces. Running cables at desk locations.
Preferred Technical and Professional Expertise
" Exceptional verbal and communication skills
" Unparalleled Listening and Comprehension capabilities
" Proven service industry front line experience with handling high value/critical customers
" Ability to type 35-40 words per minute to capture important details on a call for documentation
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.