Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
100% Travel
Skills
DNS
Cyber Security
DHCP
LAN
Laptop
OS X
VLAN
WAN
JIRA
IT Infrastructure
Job Details
Job Title: Desktop Support Engineer with Networking Experience
Location: Onsite - (Oak Harbor Ohio, Perry Ohio, & Beaver valley shipping port, Pennsylvania)
Contract: C2C
Experience: 8+ Years
Note: Typically, a windows support Engineer with administration and networking experience and Bit bar.
Job Summary:
We are seeking a skilled Desktop Support Engineer with strong networking knowledge to provide end-user support, maintain IT infrastructure, and ensure seamless operation of desktop systems and network connectivity. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues while delivering excellent technical support to users.
Key Responsibilities:
- Provide Level 1 and Level 2 desktop support for Windows/macOS systems, laptops, printers, and peripherals.
- Install, configure, and maintain operating systems, applications, and endpoint security tools.
- Troubleshoot and resolve hardware, software, and OS-related issues in a timely manner.
- Diagnose and resolve network issues related to LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.
- Perform network cable troubleshooting, switch port configuration, and basic router/switch support.
- Manage user accounts, permissions, and group policies using Active Directory and Azure AD.
- Support email systems (Outlook, Microsoft 365) and collaboration tools (Teams, Zoom).
- Assist with onboarding and offboarding by setting up user accounts, devices, and access rights.
- Monitor and respond to IT tickets using service management tools (ServiceNow, Jira, Freshservice, etc.).
- Maintain documentation for IT procedures, network diagrams, and asset inventory.
- Coordinate with network, server, and security teams for escalated issues.
- Ensure compliance with IT policies, security standards, and best practices.
Required Skills & Qualifications:
- 3 7 years of experience in Desktop Support / IT Support roles.
- Strong knowledge of Windows 10/11, macOS, and Microsoft Office 365.
- Hands-on experience with networking concepts: TCP/IP, LAN/WAN, VLANs, DNS, DHCP, VPN.
- Experience with Active Directory, Group Policy, and basic Azure AD administration.
- Familiarity with network devices such as switches, routers, and wireless access points.
- Experience with remote support tools and ticketing systems.
- Strong troubleshooting, communication, and customer service skills.
Preferred Skills:
- Certifications such as CompTIA A+, Network+, CCNA, or equivalent.
- Experience supporting cloud-based environments and endpoint management tools (Intune, SCCM).
- Knowledge of basic cybersecurity practices and endpoint protection tools
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.