Desktop Support Technician

Job#: 2086941

Job Description:

For immediate response, please send to : WORD resume and best time to speak!

Position: Helpdesk Support

Location: Washington, DC (Opportunity for Hybrid in the future)

Duration: 6 Month Contract to Hire (5 years left on contract)

100% onsite - Possible HYBRID schedule afterwards MAX 3 days onsite

MUST HAVES:

• Authorized to work in the US | Ability to Obtain a DoJ Public Trust (Heavy Financial/Criminal check)
• High School & 2+ years of helpdesk experience

**Must get DoJ Public Trust prior to starting**-- Heavy Financial and Criminal Background Check (8-12 week process)
Desktop Support Technician - Washington, DC

We are currently seeking a motivated, career-oriented, and customer-focused Desktop Support Technician to join our team in Washington, DC. This is an exciting opportunity to begin a challenging career.
Position Overview

The ideal candidate will be responsible for installing, diagnosing, repairing, maintaining, and upgrading PC hardware and software to ensure optimal workstation performance. This role also involves timely and accurate troubleshooting of issues (in person, via phone, or email), and providing end-user support as needed. Availability to work non-standard hours is required.
Key Responsibilities

• Build and maintain workstations and laptops running Microsoft Windows 10.
• Install and support a variety of applications, including:
• Adobe Acrobat Reader & Professional
• Beyond Compare
• IBM DB2, Data Studio, Rational Application Developer (RAD), ClearCase/ClearQuest
• JAVA
• Microsoft Office (2010/2013/2016), Project, Visio
• Microsoft System Center Configuration Manager (SCCM) 2012
• Remedy Trouble Ticketing System
• SnagIt
• Symantec Endpoint Encryption (SEE)
• Tivoli BigFix
• Troubleshoot desktop-related issues using independent research and vendor support.
• Document issues and resolutions using the Remedy ticketing system.
• Create user documentation for new processes and applications.

EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.