Desktop Support Technician

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2

Skills

Computer Hardware
Account Management
Adobe Acrobat
Cloud Computing
Communication
Information Engineering
Intellectual Property
Internet Explorer
Inventory
Laptop
Email Archiving
Firefox
Google Chrome
Help Desk
IP
IT Infrastructure
CompTIA
Computer Science
Conflict Resolution
Customer Service
Disk Imaging
Network
Operating Systems
Printers
Problem Solving
Remote Support
Management
Microsoft
Microsoft Office
Microsoft Windows
Reporting
Software Deployment

Job Details

About Beacon Systems, Inc

Beacon Systems, Inc, delivers Program Management, Science, Engineering, and Technology Solutions to Federal, Commercial State, and Local Agencies. We are a subsidiary of Radiant Digital Services. We have a vast portfolio of clients across the country. Our Technology support to many DoD Agencies, NASA, Voice of America, FDA, and State Agencies such as State of FL, RI, MS, ND, VA, and WV extends our delivery of solutions worldwide.

Position: Desktop Support Technician

Duration: 06 Months

Location: Providence, RI

Position Overview:

  • The Technical Support Engineer I is a contracted role responsible for providing front-line technical support to the Office s end users and systems. This includes configuration, installation, maintenance, troubleshooting, and support of hardware, software, and user accounts.
  • The successful candidate will play a critical role in maintaining the efficiency, security, and stability of the Attorney General s technology infrastructure.

Key Responsibilities:

  • Troubleshoot and implement fixes/workarounds for PCs, laptops, mobile devices, printers, and peripherals.
  • Provide high-level customer service and timely response to help desk requests.
  • Create, modify, and delete user accounts based on access requests.
  • Coordinate with state agencies for hardware/software servicing and repair.
  • Provide remote support to users, including off-hours support when necessary.
  • Troubleshoot connectivity and browser issues (e.g., IE, Chrome, Firefox) related to web-based applications.
  • Manage software deployment, including PC imaging and software distribution.
  • Maintain and monitor both cloud-based and on-premise applications and tools.
  • Perform data and email archiving activities.
  • Maintain inventory logs and report on equipment and support schedules.
  • Participate in on-call and after-hours support as needed.

Supported Technologies:

Hardware:

  • Desktop & Laptop Computers
  • Microsoft Surface devices
  • Printers, Scanners, Monitors

Software:

  • Microsoft Office 365
  • Adobe Acrobat DC and Reader
  • Internet Browsers: Internet Explorer, Chrome, Firefox
  • Econotel IP Telephone System
  • Windows 10 and Windows 11 Operating Systems
  • Proprietary and third-party applications used by the Office

Qualifications:

  • Degree in Computer Science or equivalent experience preferred.
  • Network and Operating System certifications (e.g., CompTIA, Microsoft) strongly preferred.
  • Proven technical troubleshooting and problem-solving skills.
  • Strong organizational, communication, and customer service skills.
  • Ability to handle multiple tasks and remain composed under pressure.
  • Experience with imaging, software deployment, and account management.
  • Familiarity with cloud-based systems and remote support tools.

Compensation

Compensation for roles at Beacon Systems Inc depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, BeaconGov provides reasonable range of compensation for this role.

EEO Statement

Beacon Systems is dedicated to fostering an inclusive and diverse work environment. We ensure equal employment opportunities for all individuals, regardless of their race, color, religion, gender, national origin, age, disability, or any other legally protected characteristic. Our commitment to being an equal-opportunity employer extends across all aspects of employment, from recruitment and hiring to promotions and benefits. We firmly believe in treating all employees and applicants fairly, based on their qualifications, skills, and performance.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Beacon Systems, Inc