Desktop Support Technician

Our client is looking for a Desktop Support Technician for a 3-month contract in Akron, OH 44308.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Contract Duration: 3 months
Required Skills & Experience

• 1-2 years of related desktop and/or deskside support experience
• Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
• Excellent customer service skills
• Desktop Support (Win10 and Office 365) experience

Desired Skills & Experience

• A+ Certification
• Executive/C-Level support experience

What You Will Be Doing

• Receive user calls and offer remote or on-site support.
• Troubleshoot system, office, hardware, and business applications
• Management and installation of equipment in the meeting room (projector, laptop, and videoconference)
• Monitor calls, incidents and requests using client provided ServiceNow tool