Digital Productivity Solutions Manager

Chancellor's Office Statement

Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Digital Productivity Solutions Manager. The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year.

Salary

The anticipated salary hiring range is up to $9,930 per month, commensurate with qualifications and experience.

The salary range for this classification is $4,583 to $14,713 per month.

Classification

Administrator II

Position Information

The California State University, Office of the Chancellor, is seeking a Digital Productivity Solutions Manager to lead a team of SharePoint administrators, specialists, and web developers to create solutions that address the business and productivity needs of the Chancellor s Office and Campus stakeholders. This individual guides the team through developing governance, best practices, and documentation. In addition, this individual works with users to collect needs and ensure high-quality, easy-to-use solutions created with automation, workflows, integrations, and user-friendly front ends.

Responsibilities

Under the general direction of the Associate Director of Productivity Services, the Digital Productivity Solutions Manager will:

-Oversee and manage the web solutions team to include approving absences, conducting performance evaluations and assigning work.

-Act as a liaison; serve as a point of contact between the CSU community and Productivity Services.

-Partner with our users and technical team members to develop well thought out solutions that are easy to use, streamlined, and meet security requirements.

-Plan, organize and manage projects to meet or exceed expectations around solution development.

-Facilitate the development, implementation, and deployment of user-facing solutions hosted in Adobe Sign and Microsoft 365.

-Oversee the creation of connections between tools and platforms.

-Create documentation and assist in developing policies and procedures regarding the proper use and management of web tools such as Adobe Sign, Power Platform, and SharePoint Online.

-Build Change Requests (CR) that are documented with the appropriate level of detail, and a compelling case as to why changes should be approved.

-Design and implement governance around Microsoft Teams, Microsoft Power Platform, and SharePoint Online.

-Proactively assign tickets in our team s queue, manage tickets, and ensure tickets are updated with the appropriate level of detail, including work and closure notes, and that such tickets are satisfied and resolved in a timely manner.

-Guide team and provide professional development opportunities to ensure skills stay sharp and relevant.

-Develop automations to eliminate manual, redundant workflows using Microsoft s Power Automate, Adobe Sign workflows and Microsoft 365 applications.

-Create centrally managed Power Platform applications to increase efficiency for stakeholders.

Qualifications

This position requires:

-This position requires a bachelor s degree in a related field, or an equivalent combination of education and related experience is required.

-Requires a minimum of five years of experience in a technology-related role.

-Minimum of two years of experience managing people is required.

-Strong and demonstratable familiarity with the Microsoft Power Platform, SharePoint, and system integration is required.

-Project management skills are required.

Preferred Qualifications

-Experience working in the higher education environment is preferred.

Interpersonal Skills

-Work collaboratively in and across team environments and independently as needed.

-Provide excellent service and exhibit outstanding service orientation.

-Proactively approach users to offer support.

-Ability to identify and involve key players in decision-making and problem-solving.

-Expertise in managing large group meetings, including virtual, in-person, and hybrid.

Communication Skills

-Ability to write clearly and, when necessary, convincingly, and target messaging for the intended audiences.

-Experience facilitating dialog with individuals, and with groups that contain stakeholders with varying interests and perspectives.

-Excellent oral communication/interpersonal skills including the ability to communicate plans.

-Conflict resolution skills.

-Ability to comprehensively and reliably document work performed in the form of ticket close notes.

-Skill in documenting solutions and procedures in narrative, step-by-step or visual formats such as flowcharts.

Project Management Skills

-Exceptional attention to detail and strong organizational skills.

-Ability to critically assess requirements and break them down into small pieces, prioritizing and sequencing them appropriately.

-Ability to track and document information between multiple parties.

-Ability to quickly and accurately gather and disseminate information to the appropriate parties.

-Experience working collaboratively on efforts with diverse audiences.

Analytical Skills

-Ability to recognize, assess, and analyze complexities and ambiguities, and a willingness to exercise non-binary thinking to develop creative solutions that both satisfy needs and align with best development and security practices.

-A willingness to assess and question current business processes and suggest improvements to enhance operational effectiveness and solution usability.

-Desire and willingness to assist others in troubleshooting, including quickly identifying problems and acting appropriately.

-Ability to assist others in proactively identifying and understanding problems from a broad, interactive perspective and using appropriate sources to research technical problems.

-Ability to assist others in applying judgment to standard and non-standard applications, situations, and systems.

-Competent with analyzing business application requirements necessary for the design and delivery of solutions.

Technical Skills

-Knowledge of Microsoft 365 software required including development using Power Apps, Power Automate, Power BI, Forms, and SharePoint Online.

-Proficiency in Microsoft Office Productivity Suite (Word, Excel, PowerPoint, and Outlook) including Microsoft Visio.

-Working knowledge of supporting, configuring, and integrating Productivity software to collect e-signatures, questionnaires, workflow, chat, and video conferencing.

-Experience with database design and normalization.

-Experience with application program development, including analysis, design, and coding.

-Familiarity with information security concepts such as data classification, encryption, access control, and confidentiality.

Application Period

Priority consideration will be given to candidates who apply by March 11, 2024. Applications will be accepted until the job posting is removed. Please submit your resume/CV along with a substantive cover letter describing your experience as it relates to the position.

How To Apply

Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application.

Equal Employment Opportunity

The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at .

Title IX

Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at:

E-Verify

This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA).

If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS).

COVID19 Vaccination Policy

Per the , it is strongly recommended that all Chancellor s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications.

Mandated Reporter Per CANRA

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

CSU Out of State Employment Policy

California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the prohibits the hiring of employees to perform CSU-related work outside the state of California.

Background

The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position.