Director of Design, Customer Journey Management

    • Adobe Systems
  • Posted 37 days ago | Updated 8 hours ago

Overview

On Site
Hybrid
USD 156,200.00 - 315,600.00 per year
Full Time

Skills

Business-to-business
Retail
Adobe Marketing Cloud
Product strategy
Product engineering
Product marketing
Collaboration
Design
Management
Leadership
IMPACT
Adobe
Cloud computing
Mentorship
Partnership
Strategy
Articulate
Communication
Presentations
Creativity

Job Details

JOB LEVEL
M60/P60
EMPLOYEE ROLE
People Manager

The opportunity
Are you passionate about leading products that impact enterprise users?Adobe is looking for a Director of Design for Adobe Customer Journey Management portfolio (Experience Cloud). You will lead a group of passionate designers and managers that enable B2B and B2C brands to deliver the right experience, to the right person, at the right time. Working closely with Product and Engineering executives, you will provide strategic design direction, feedback to the design and engineering teams to uplevel craft, and find resolution to ambiguous problem spaces. You will have a tremendous impact on how people work with enterprise experiences at large.

What you'll do
  • Coach and mentor designers and design leaders, hire and attract top-notch talent to the team, and foster a culture where the designers grown, learn and do their best work.
  • Build a collaborative environment and encourage deep partnership with cross-functional teams, setting a high bar for design craft, and define and execute design.
  • Own the creation and articulation of design strategy for creating more continuity across B2B and B2C experience in Adobe Experience Cloud
  • Contribute to the product strategy discussions through expressing vivid design visions.
  • Incite action in cross-functional partners to deliver better user and business outcomes.
  • Guide the teams in weekly, monthly and quarterly product release.

What will you need to succeed
Design Leadership
Deep knowledge and expertise across design methodologies (incl., design systems, OOUX), and clear dedication to evolving their practice and mentoring other design managers and designers. Ideal candidate balances vision and execution, demonstrates innate curiosity, surfaces novel connections in the work of their teams. Lead empathically by fostering an inclusive and empowering culture in the design org.

Enterprise Expertise
Should have a deep understanding of complex, multi layered enterprise systems Should have prior experience in the enterprise space or show a clear ability to lead design in complex industries. Should be able to demonstrate leadership in making complex things simple. Should be able to articulate the difference between users and buyers. Ability to be able to connect the user's success to the org and business success would be a huge bonus.

Story telling and communication
Excellent communication skills, with the ability to clearly articulate a multi-level problem space and strategy behind design decisions. Strong presentation and story-telling skills. Compelling and engaging speaker. Should show experience and expertise in understanding the audience and delivering a relatable point of view.

Open minded and collaborative
Enterprise design is an endurance sport. Individual should show experience with bringing partners along and leaning into creating a user centric culture in a way that is inclusive of our product, engineering and product marketing partners.

Global Leadership
Demonstrates experience with leading, mentoring and growing globally spread teams. Understands how to create an environment in which the team succeeds despite challenges that come with spread out time zones.

About Adobe Design
Adobe Design creates tools that amplify the world's ability to create and communicate. We're a global team of designers, researchers, prototypers, content strategists, program managers, and more who work across Adobe's three product lines: Creative Cloud, Document Cloud, and Experience Cloud.

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $156,200 -- $315,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don't forget to include your uniquely 'Adobe' experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact