Director of Site Reliability Engineering

Job Description

You have discovered the perfect setting to expand your skills and make a meaningful impact. Partner with an organization committed to defining the future of site reliability in the financial sector.

As a Director of Site Reliability Engineering at JPMorgan Chase within the Consumer and Community Banking - Infrastructure & Production Management team, you will constantly establish new collaborative partnerships that allows your team to work across functions, proactively engage team members, initiate career conversations, and delegate assignments and opportunities, equitably. Your responsibilities will also include inspiring your team and others to deliver robust and resilient products and services to our clients. You will be tasked with developing company-wide reliability strategies and leading your team in the implementation and execution of these strategies.

Job responsibilities

• Manages multiple stakeholders with broad direction on complex projects to ensure work is executed according to compliance standards, service level agreements, and business requirements
• Manages team members' development by ensuring they have access to resources needed for learning
• Anticipates the needs of immediate team to proactively make decisions to eliminate roadblocks and deliver products and applications in line with business requirements
• Applies cross-functional technical and business knowledge and leadership to multiple technical areas and disciplines
• Implements innovative methods, techniques, and evaluation criteria for projects and people working on highly complex business issues
• Identifies opportunities to initiate operational changes across disciplines and partners with leadership to support, influence, and drive innovation

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability / Software Engineering concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise
• Experience leading technologists to manage, anticipate, and solve complex technological issues
• Expertise in monitoring tools (e.g., Prometheus, Grafana, Nagios) and logging systems (e.g., ELK Stack, Splunk, etc.)
• Influences the team's culture by championing innovation and change for success
• Experience in hiring, developing, and recognizing talent
• Draws upon leadership experience to engage team members to expresses complex ideas with appropriate level of detail
• Formal training or certification on software engineering concepts and 10+ years applied experience
• 10+ years of experience leading technologists to manage, anticipate, and solve complex technical items within your domain of expertise

Preferred qualifications, capabilities, and skills

• Knowledge of data governance frameworks and best practices
• Familiar with Data Privacy regulations (e.g., GDPR, CCPA)
• Skills in identifying and resolving performance bottlenecks
• Experience with load testing and capacity planning

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.