Dynamics 365 Consultant at Redmond, WA

Hi,
Hope you are doing well!

We have the below requirement open with one of our clients. Please go through it and respond back to me with your resume if you are interested or if you could refer any of your friends or colleagues I would really appreciate it.

Position: Dynamics 365 Consultant/Technical Support Engineer

Location: Redmond, WA

Duration: Long-term Contract

Job Description

Product Areas: Any of the following -

1. Dynamics 365 Customer Engagement (CE Including Marketing, Omnichannel, Power Pages, Project Operations & Field Service)

• Provide top-notch technical support for Dynamics 365 and Power Platform solutions, ensuring our clients' systems run smoothly and efficiently.
• Collaborate with clients to understand their product issues and provide tailored solutions that drive success.
• Troubleshoot and resolve complex technical issues, leveraging your expertise in Dynamics 365 and Power Platform functionalities.
• Offer expert guidance and training to users, empowering them to maximize the potential of their systems.
• Stay at the forefront of technological trends and best practices, continuously enhancing your skills to deliver unparalleled service.

What are we looking for:

• 6+ years of experience in any of the above-mentioned product areas.
• Excellent communication, written and verbal communication are vital for communication via phone, chat, and email. Proficiency in English.
• Demonstrated expertise in Dynamics 365 and Power Platform, with a focus on technical support and implementation.
• Experience in Support engagements providing technical or functional support for the products or applications.
• Strong problem-solving skills and a passion for delivering exceptional customer service.
• Experience working in a collaborative team environment, where innovation and creativity thrive.
• Relevant certifications (e.g., Microsoft Certified: Dynamics 365, Power Platform Functional Consultant Associate, F&O Consultant) are a plus!

Educational Qualifications:

Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.

Detailed Duties and Responsibilities:

• Taking ownership of support tickets, trouble shoot and tracking issues to resolution.
• Handle Escalations providing expert guidance on the product
• Monitoring and adhering to SLA requirements on support tickets.
• Escalate issues when necessary, tracking related progress and updating customers.
• Achieve monthly performance goals and initiatives.
• Partner with Support Delivery Management and Engineering Teams to highlight customer's business impact and influence the prioritization of defects/issues to create fixes.
• Adhere to case hygiene best practices and look for new ways to improve the quality and integrity of case data/documentation.
• Independently learn and expand product, technology, and soft skills. Expand knowledge across multiple product releases. Act as subject matter expert for certain product components.
• Use problem solving skills to quickly resolve customer's cases to their satisfaction and help prevent future issues by proactively sharing information/expertise regarding recent hotfixes and knowledge documents with the customer.
• Utilize new or advanced technology (i.e. telemetry, CoPilot) to increase knowledge of customers' environments.
• Apply advanced technical knowledge and troubleshooting methodology to assess complex problems, analyze logs to determine root causes and advise customers on solutions. Analyze diverse customer environmental data to troubleshoot and recreate issues on test systems. Share configuration best practices with customers.
• Demonstrate teamwork and leadership by providing technical assistance to team-members to support aged/escalated issues. Provide coaching and mentoring to less experienced team-members, or colleagues.
• Cultivate a growth mindset. Continually focus on professional career development opportunities including product and industry certifications.